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FirstLight Federal Credit Union
- Credit Unions
- El Paso, TX
About this business
Location details
9993 Kenworthy St, El Paso, TX, 79924, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I would like to thank FLFCU Branch for their commitment to keep my elderly parents accounts secure from unlawful attacks. This Branch has accepted my parents as their own family. My parents has been members for decades and because of that there is a relationship of trust that I have for this Branch. I appreciate each and everyone of the staff including Khaoul (I apologize for not spelling correctly). You’re a professional team.
Business response:
Hi, Ms. Your feedback is highly appreciated. Thank you for the review!
Bad service, understaffed!
Business response:
Hi, Anthony. At FirstLight Federal Credit Union, we strive for great member experience and we apologize to hear of your experience. Please call us at 915-562-1172 or 1-800-351-1670 if you have additional questions or concerns that we can assist with. We hope to hear from you soon!
FirstLight Federal Credit Union is the worse. Bad management, terrible service. I'll never use them again!
Business response:
Hi, Anthony. We are sorry to hear about your experience, but we thank you for sharing this with us. We would like the opportunity to make this better! Please call us at 915-562-1172 or 1-800-351-1670 so we can assist you with your concerns. We hope to hear from you soon!
The frontline staff does the best they can under a failure of an executive team.
Business response:
Thank you for leaving us a review, Robert. We'd love to hear how we could improve our member experience. If there's something that we can do to improve your experience, please call us at 915-562-1172 or 1-800-351-1670 to assist you further. We hope to hear from you soon! Have a great day!
The worst financial institution I have ever dealt with in my life. Rude hanging up the phone on me. Called me back to lie to me to tell me my landlord charged me for the nonsensical "inquiry" fee. I live in income based housing and have had the rental company check my accounts several times at several other bank accounts and NEVER heard of a 10 dollar fee for absolutely nothing. Will never bank with these crooks ever again.
Business response:
Thank you for leaving us a review, Obey. We'd love to hear how we could improve our member experience. If there's something that we can do to improve your experience, please call us at 915-562-1172 or 1-800-351-1670 to assist you further. We hope to hear from you soon! Have a great day!
Frequently asked questions about FirstLight Federal Credit Union
How is FirstLight Federal Credit Union rated?
FirstLight Federal Credit Union has a 4.3 star rating with 854 reviews.
When is FirstLight Federal Credit Union open?
FirstLight Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.