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FirstLight Federal Credit Union
- Credit Unions
- El Paso, TX
About this business
We want to help you achieve financial success - and we’ve been doing that for over 60 years. At FirstLight, that mission is what motivates us to keep innovating and striving for excellence by offering low fees, great rates, and high dividends that you won’t find at a traditional bank. But, more than that, banking with us means you become a part of a larger family. One that supports the local community, honors our military, and makes strides to guide our youth and future leaders to be financially ready to take on the world... read more
Location details
2200 N Zaragoza Rd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Went by yesterday (Sat) to use the ATM but only one (of 2) was open and there was five cars in line, so I decided to return today Sunday thought would be best because its Sunday!, and wouldn't you know it, one car in line.... and of course your ATM was not accepting deposits, WTH is happening here...?
Terrible ATM Reliability and Overwhelmed Staff - Avoid This Branch This branch of is the complete antithesis of what a functional bank should be. My experiences here have been consistently frustrating due to their perpetually non-functional ATMs, both inside and outside the branch. It's a recurring issue: the outdoor ATMs are almost always unreliable. Often, one is coned off, and the other can't accept check or cash deposits. There have been numerous occasions where both outside machines are down, even during peak hours, d... read more
There are only two ATMs at the drive-thru, but every time I visit that branch, only one is operational. It's quite frustrating. I called Firstlight, and they suggested I speak with the branch manager. Since he works there, he should be aware of this issue, yet it seems he doesn't care. By the way, I go to this branch once a week since it's the closest one to me.
Inside is a very modernize way of banking, there's only automated tellers and loan officers. If you are okay with modernization this bank is an easy in an out. The facility is very clean and well maintained and has one of the cleanest bathroom I have seen. They also have two ATM driver thru. Great, quick banking experience.
The virtual teller experience has got to go. We deposited checks into someone else's account and apparently they had taken the image from them. The teller ended the conversation without saying goodbye. The checks did not appear in the account. Now we have to pay $32 for overdraft to the account holder. Could we please bring back the face to face experience??? Businesses try to go "modern" in order to save from paying employees, but it ends up being worse for everyone involved.
Frequently asked questions about FirstLight Federal Credit Union
How is FirstLight Federal Credit Union rated?
FirstLight Federal Credit Union has a 3.7 star rating with 71 reviews.
When is FirstLight Federal Credit Union open?
FirstLight Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.