Five Star Restoration a Division of Kustom - Sacramento

Guy A 

on BBB

5 years ago

My professional life and career has taken me from Newport Beach, CA to NYC and Greenwich, Connecticut—to San Francisco, Marin County, and finally here in El Dorado Hills/Serrano. Whether the home or office contractor or project manager may have been for my homes and offices, I’ve seen them all, from the good to the terrible. Simply put, if you are in need of home or office restoration and do not choose Five Star Restoration by contacting the owner, Aaron P********, you will be making the biggest unforced error and mistake of... read more

Zeb A 

on BBB

2 years ago

This company is less than garbage. Had to call BBB and CSLB to get them to move on with a halfway, over budget project. After almost 4 years still isnt complete. It seems like a pattern with this company, over promise, over charge, then NEVER deliver. Zeb,We are sorry that you feel this way. You know all the complications with this project. We originally contracted with you to repair a fire damaged home. The building department would not allow this to move forward after their first inspection. They made us tear down the enti... read more

Zeb A 

on BBB

2 years ago

This company is less than garbage. Had to call BBB and CSLB to get them to move on with a halfway, over budget project. After almost 4 years still isnt complete. It seems like a pattern with this company, over promise, over charge, then NEVER deliver. 

Trey H. 

on BBB

3 years ago

Terrible so called mold experts. Do yourself and your customers a huge favor and stay away from 5 star. On my job they took about 10 days after their initial visit to remove the dish washer that flooded my kitchen. Due to their delay my cabinets had additional mold and water damage, that lead to big expenses and a full kitchen remodel. I think that was their plan all along I told them to mask off my house from the mold effected kitchen because my wife and children have asthma, did the mold experts do that? No, they did not m... read more

Suzanne M 

on BBB

5 years ago

This is one of the worst experiences that I have had with a company during a very stressful time. This company was recommended by my insurance company when I experienced a major leak from a clogged pipe in my home. They came out to do the cleanup, sanitizing and drying of the areas of my home that were impacted by the flood. While they were doing work they shut off the water to my home when they went to turn it back on they broke the valve. The told me at 4:00 pm on that day and said they were having a plumber come to my hom... read more