Franklin Dental & Braces

Satomi M. Martin 

on Google

2 months ago

⭐⭐⭐⭐☆ Both of my sons recently had dental procedures that required nitrous oxide (laughing gas), and I must say Dr. Muigai and his assistant, Bianca, did a fantastic job. They were patient, kind, and took the time to help my son feel more at ease, which made a big difference during his procedure. I was having a stressful morning due to an administrative issue involving our insurance, but Clinic Manager Ashley stepped in and handled the situation with professionalism and compassion. She listened to my concerns, worked throu... read more

Elle Parker 

on Google

2 months ago

I was completely frustrated after waiting 35 min before being called to be seen. After 2 hrs my daughter was refused to be seen due to her special need (Autism). This practice isn’t equipped to see such said patients. I scheduled my daughter’s appointment a month ago, called several times to confirm that they see Autistic patients & I was assured they did. I even completed the medical documentation & questionnaire online in advance only to be strung along & ultimately refused services. If you have a special needs loved ... read more

Crystal Noel 

on Google

2 months ago

My experience with this office has been consistently disappointing due to a lack of communication, transparency, and professionalism. To begin, I scheduled an orthodontic consultation for braces a week in advance. However, on the day of my appointment, I was informed that I first needed a dental cleaning before the consultation could even take place. This requirement was never communicated to me when I scheduled the appointment, resulting in an unnecessary trip and wasted time. On July 3, I had a 3:00 p.m. appointment. Des... read more

Jamaica Buckley 

on Google

2 months ago

Thanks to the staff today for making my daughter comfortable before surgery and explaining everything to me before and after! Also, I would like to add the multiple phone calls days ahead and the night before the appt on instructions to ensure we arrived on time this morning! 

Patricia Burroughs 

on Google

2 months ago

My daughter visited the office on Old National Highway for a dental cleaning. The lady at the check in desk was very rude from the start. The wait time was very reasonable but the man that did her cleaning was very rough. When he was cleaning her teeth he let the saliva ejector drop down and stab her in her throat, he was leaning/pushing his wrist or forearm on her glasses on her face and cut her gum deep with the tool he was using to clean her teeth. Then after he finished he said to her " I hope I didn't beat you up to bad... read more