Furnace Family Heating, Air Conditioning & Plumbing

Name: Furnace Family Heating, Air Conditioning & Plumbing
Address: 10351 61 Ave NW, Edmonton, AB, T6H 1L1, CA
Telephone: (780) 432-6459
Price range: $$
Rating: 5

5.0

★★

1915 reviews

|Heating & Air Conditioning/HVAC|Edmonton, AB T6H 1L1

10351 61 Ave NW, Edmonton, AB T6H 1L1

(780) 432-6459

https://www.furnacefamily.com/

Open 24/7

About

Our family installs great quality products that will keep your family comfortable. Furnace Family is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit. We take great strides to ensure your families comfort, and fostering trusting relationships between our Customers, Employees, our Suppliers, and our Planet. With a over 50 years HVAC Experience, we are your local home service experts.

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5.0

★★

1,915 reviews

5★1,859

4★53

3★3

2★0

1★0

Reviews(297)

Google Reviews(1618)

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Recommended

Trina N on BBB

★★

a year ago

Good afternoon, Greg and Marcus deserve more than a 5; they were always professional and answered any questions we had. Warm regards and also stay safe!

Lilli C on BBB

★★

a year ago

My thermostat stopped working over the winter and I needed to have it assed and possibly replaced. I was scheduled an appointment for the next day (even though it was not urgent). Richard arrived on time and even called to confirm he was on route. PPE and distances were maintained throughout the appointment. The thermostat was replaced, I was provided with basic instructions/how to’s and given the instruction booklet. Richard also did an assessment of my furnace (it’s old) and found no obvious issues and concerns. While the service provided was small and basic I was and am very pleased with the professionalism and service experience.

Business Response:

Thanks for the wonderful review and your time to write one glad we could help.

Val R. on Birdeye

★★

a year ago

Matt Chaffe was out to our home today. Adjusted the thermostat and now works properly. Explained in detail how to set the settings when using either heat or cool. Also cleaned the debris (rocks) from the sump. Matt took the time to show us what to do from a maintenance perspective. Matt, thank you for taking the time and having the patience with us and answering all the questions we asked. You are truly an asset to Furnace Family.

Patrick G on BBB

★★

a year ago

Ron S**** and is partner Michael have installed a garage furnace for me and they did my home furnace and ac last year and they are the best of the best by a long Shot there job is so well done that I show off my company my furnace room. All I can say is wow

Business Response:

Thanks for the great review, glad we could help. Welcome to our family.

Keith B on BBB

★★

a year ago

Have used the family for 2 years now and have nothing but praise for the approach they take which is to be customer focused. Furnace and a/c check up today, arrived on time and everything completed in a timely manner. Justin was professional and courteous. You won't go wrong with FF.

Business Response:

Thank you for the really nice review, glad we could help.

Ray W. on BBB

★★

a year ago

good fast friendly service from both the estimator and install crew. highly recommend this company and the people.

Jay H on BBB

★★

a year ago

We had the furnace family install a house furnace, ac unit, hot water tank, and garage furnace! Very professional and friendly from getting the quote to having the products installed!! I highly recommend them for any work you need!!

Business Response:

Thanks for the kind words glad we could help.

Mark L on BBB

★★

a year ago

Excellent water heater installation service by Kevin P. Friendly, efficient, kept everything clean (and area of work cleaner than before), and provided good clear explanation of work done and of how to operate pilot light. Product appears good at first sight and fit well into a tight space.

Business Response:

Thanks for the review and your time to write one, glad we could help

Lorna K on BBB

★★

a year ago

Ron and Michael E were very professional. Our home was treated with respect. When I spoke with them during the installation, they spoke to me in a polite and respectful tone. I would recommend this company to others to purchase their furnace and air conditioning needs!

Business Response:

Thanks for the great review glad we could help, welcome to our family.