Furnace Family Heating, Air Conditioning & Plumbing
About
Our family installs great quality products that will keep your family comfortable. Furnace Family is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit. We take great strides to ensure your families comfort, and fostering trusting relationships between our Customers, Employees, our Suppliers, and our Planet. With a over 50 years HVAC Experience, we are your local home service experts.
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Eric S on BBB
2 years ago
12/09/2021, 00:26 AM
In winter, ***** *** ****turned a different heating contractor’s “six weeks wait without heat for furnace replacement” into a Furnace Family's “next week fix at a quarter of the cost". Much relieved and very appreciative!
Business Response:
Thanks for the great review and your time to write one, glad we could help.
Fernando D. on Birdeye
2 years ago
12/07/2021, 11:04 AM
Good customer service eager to help. Good, honest and professional technician with good manner and knowledge without impose un-necessary service or expenses with my furnace. Job very well done. Thank you.
Michele K. on Birdeye
2 years ago
11/02/2021, 07:50 AM
We recently had a furnace, air conditioner and hot water tank installed by Furnace Family. The work was completed professionally and efficiently by Chris who completed the original estimate to Tyler and Jordan who did the installation. We appreciated the knowledge, expertise and skill level displayed by these three individuals.
Brenda W on BBB
2 years ago
09/22/2021, 01:29 AM
My furnace sprung a gas leak and the hot water tank was not producing enough hot water for a shower. Phoned for numerous quotes from multiple companies and ***** from Furnace Family was the quickest to book an appointment. I requested to make a smaller footprint with the two replacements and ***** was factual and realistic with my requests, making suggestion to best obtain my end result.
Insulation with ******, ****** and ***** was great! They were fast, kept a clean work area and went just a bit further to assist while here. ***** the plumber, asked if there was any other plumbing issues I had while he was waiting for the water to be turned on. I am completing renovations so I had a couple which he answered. Thanks *****!!
****** and ****** were just as awesome with my questions and extras they offered to the point when they were leaving the site, they actually returned to provide assistance to something they said they would help with! Wonderful and superb customer service!
Because of this amazing experience with the The Furnace Family Team, I will continue to recommend Furnace Family to anyone who thinks they have a furnace, HW tank, HVAC problem. The team who worked with me are amazing and an excellent representation of the qualities I look for in a company: excellent service, amazing attention to details and awesome follow through by doing what they said they would!
Thanks again and I am thrilled to welcome Furnace Family into my Home!
Business Response:
Thanks for the great review and your time to write one, glad we could help.
Darren S. on Birdeye
2 years ago
09/17/2021, 14:26 PM
We purchased a new home in May this year, it has two furnaces which were toast. After calling a couple of furnace companies, I decided to go with Family Furnace because I was really impressed with their Sales agent Dave. Straight shooting, knowledgeable, friendly, and professional is how I would describe Dave. He suggested 2 variable furnaces, and his quote was less than a competitor's 2 stage furnaces was, which are lower-end furnaces to boot. They sent 2 technicians here to replace the old furnaces with our new ones and these young men were GREAT! Professional, took the time to ask questions and answered all of my questions, I could ot have been more impressed by these two young men and there were very clean and the furnage room was spotless when they were done after working for two and a half days! There office staff is excectional as well, with a special shout-out to Christine! Simply put you will not find a better company to assist you with your furnaces and their prices are by far the best I saw while I was doing my research. Keep up the great work guys!!! Darren D. Smith
Wayne H on BBB
2 years ago
09/16/2021, 01:34 AM
*******, came at the time he scheduled. He wore his mask and was very efficient and very thorough in explaining what was causing the problem, although it would take more diagnostic work. The clarity ******* provided was that he asked if we were under warranty as the 'fix' was going to be costly. Then he was very honest in saying that we needed to go back to the company that installed the furnace and we would be given priority getting the problem corrected. His honesty, integrity, pleasantness was exemplary. Thank you *******, we would happily recommend ******* and Furnace Family to our friends.
Business Response:
Thanks for the great review and your time to write one, glad we could help.
Kendra M. on Birdeye
2 years ago
09/10/2021, 12:59 PM
Fabulous company!! Came and quoted on a hot water tank and AC unit. Hot water tanks was leaking and Jamie arranged for a new one to be installed the next day. Kevin my installer was very thorough in explaining what would be done and how and once the install was completed made sure everything was left neat and tidy and went over the workings of the new tank. Will be recommending to my friends!
Les M on BBB
2 years ago
09/09/2021, 01:12 AM
Fast response to replace leaking water heater. Installation was quick, efficient and the work area was left tidy and clean. Technicians were personable and passed on some tips for taking care of the new heater. The water heater itself is of high quality and works very well. A good job.
Business Response:
Thanks for the great review and your time to write one, glad we could help.
Elizabeth M. on Birdeye
2 years ago
09/07/2021, 09:19 AM
Ron and Matt installed our furnace and air conditioner on September 25th and 26th. They did an excellent job and were a pleasure to have in our home. Ron found a leak coming from of one our toilets and suggested I contact Furnace Family to check it out . Kevin came this morning and installed a new seal. Kevin was a pleasant young man and did excellent job. I would certainly recommend Furnace Family to friends and family. Elizabeth McCue….