Furnace Family Heating, Air Conditioning & Plumbing

Name: Furnace Family Heating, Air Conditioning & Plumbing
Address: 10351 61 Ave NW, Edmonton, AB, T6H 1L1, CA
Telephone: (780) 432-6459
Price range: $$
Rating: 5

5.0

★★

2543 reviews

|Heating & Air Conditioning/HVAC|Edmonton, AB T6H 1L1 Canada

10351 61 Ave NW, Edmonton, AB T6H 1L1 Canada

(780) 432-6459

https://www.furnacefamily.com/

Open 24/7

About

Our family installs great quality products that will keep your family comfortable. Furnace Family is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit. We take great strides to ensure your families comfort, and fostering trusting relationships between our Customers, Employees, our Suppliers, and our Planet. With a over 50 years HVAC Experience, we are your local home service experts.

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5.0

★★

2,543 reviews

5★2,455

4★82

3★6

2★0

1★0

Reviews(351)

Google Reviews(2192)

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Ruth M. review for Furnace Family Heating, Air Conditioning & Plumbing

Ruth M. on Birdeye

★★

2 years ago

Yesterday I had a hot water tank replaced and Kevin fixed a frozen pipe for me.Hadn't had hot water for 6 days. I had called another co. and was completely unsatisfied to I called Furnace Family. What a difference. Thank you Kevin Polgar for answering all my questions and explaining everything to me and added a few more suggestions. Kevin was polite and professional. Thank you Kevin and Furnace Family

Mary DeGrace C. review for Furnace Family Heating, Air Conditioning & Plumbing

Mary DeGrace C. on Birdeye

★★

2 years ago

We have a rental unit in Edmonton and the tenants were having issues with the furnace staying lit. Not a great time for this to happen when it is -40 outside. We called Furnace Family at 8:00 am and they were at the house before noon and had it fixed up. Justin was very professional and the tenants sent us a note to askedus to leave a review as they were impressed with the quick service and said he was "awesome". We would definitely use this company again and will be referring them to friends and family. Thank you!

Chrissy O. review for Furnace Family Heating, Air Conditioning & Plumbing

Chrissy O. on Birdeye

★★

2 years ago

A Sunday & the coldest day of the year our furnace died. The sensor wasn't sensing the ignition flame. Christine took our call on the Emergency line. She took the time to troubleshoot with us as a tech couldn't make it out until 11pm. She suggested cleaning our sensor. IT WORKED! We let the furnace run, stop and waited to make sure it started up again. An hour later, our phone rang. It was Christine, she took the time to call back to make sure we were warm and sorted out. WOW, now that's customer service. We'll be calling soon for a maintenance check. It's apparent we NEED one. Thank you again Christine!!! :)

Sarena D. review for Furnace Family Heating, Air Conditioning & Plumbing

Sarena D. on Birdeye

★★

2 years ago

Last week I had a problem with my 11 year old high efficiency furnace at home so I called Furnace Family Calgary (I had heard the owner on QR 770 Saturday show in December & was impressed with him) to send someone to diagnose the problem. Stephan came & diagnosed the problem & gave me quotes for repair & replacement & discussed both the options - No pressure at all. I decided on replacement & called them next day. Stephan arrived promptly at the given time & day & right away started dismantling old furnace & installed new Lennox. He worked very fast to restore the heating as it was a bitterly cold day. He checked the furnace to make sure it was working properly after he set up the thermostat. He cleaned up all the mess before he left. I was very pleased with his knowledge & efficiency. I will highly recommend the Furnace Family Zul - Calgary Alberta Feb 7, 2021

Joceline B. review for Furnace Family Heating, Air Conditioning & Plumbing

Joceline B. on Birdeye

★★

2 years ago

Fantastic service! My furnace started only blowing cold air in January so I called and they sent someone out first thing in the morning. As my furnace is quite old, I was prepared to have to shell out a bunch of money to replace it. The technician was great. He was able to find a part and explained everything he was doing in a way that I was able to understand. I would definitely use Furnace Family again!

Barb M on BBB

★★

2 years ago

Absolutely the best! Yesterday **** started and completed an aluminum wiring upgrade on plugs and switches for me and did it extremely well! I am so pleased and impressed with the work ethic, knowledge and customer kindness and service provided by Furnace Family. Questions were answered and explanations of services provided were appreciated. For the first time in weeks I felt safe with my electrical and give huge and well deserved kudos to **** who is a definite “asset” employee! Thank you Furnace Family, I am grateful to be a customer!

Business Response:

Thanks for the great review and your time to write one, glad we could help.

Vernon H. review for Furnace Family Heating, Air Conditioning & Plumbing

Vernon H. on Birdeye

★★

2 years ago

Zac and Langdon did very good work.

gerald s on BBB

★★

2 years ago

Service was prompt, professional and courteous. Our tech. was ***** ********and we highly recommend him. He's the kind of guy you'd like for a neighbor. ****** ********

Business Response:

Thanks for the great review and your time to write one, glad we could help.

John M on BBB

★★

2 years ago

Incredible service. Our service tech for furnace provided ongoing info regarding our type of furnace and a very detailed checklist of all components that requires addressing both short term and potential long term maintenance requirements. As seniors have never experienced such detailed service which provided a solid sense of comfort and security. The technician **** was incredibly reassuring and knowledgeable. Thank you Furnacefamily. John M

Business Response:

Thanks for the great review and your time to write one, glad we could help.