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Gentle Dental Lancaster
- Dentists
- Salem, OR
About this business
Location details
530 Lancaster Drive NE, Salem, OR, 97301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Cleaning and they're doing my fillings. Very kind and vibrant atmosphere recommend everybody go there awesome place.
Everyone is great! Very busy office. Dr. Patel, and dr. Zellers team are great with my daughter. The front staff are all kind and friendly when checking in and checking out.
Business response:
Hi Elizabeth, we're happy you found our staff to be so supportive during your experience here at Gentle Dental Lancaster.
They did nothing but waste my time for two consecutive appointments. TWO APPOINTMENTS and all they managed was to brush my daughter's teeth once. I could have done that at home. This place seems geared toward children, but the staff has NO IDEA how to talk to children. The dentist and the hygienist were taking turns being extremely condescending toward my daughter. She's not stupid, she knows you're not friendly. No wonder the appointment was a massive failure. Go to Acorn or Smile Keepers. They actually like childr... read more
i had been calling for a week straight until I finally got an answer then came in for emergency at 6:50 like I was told to waited 2 hours to get looked at. the lady upfront was very rude and unprofessional instead of making me feel welcome she made me feel horrible. the lady seemed to be anti social and was very rude had a terrible attitude and doesn't know how to greet clients. i recommend getting new ladies upfront before you lose clients ! Look at the reviews
Business response:
Dear Mimi, thank you for taking the time to post your feedback, and we appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at +1 503-391-2219. Thank you.
Absolutely horrible. 10 months out for a teeth cleaning. Came in for an appointment that was scheduled at 3:00 pm, I arrived at 2:45. They said I missed my appointment it was at 2:30. I showed them the confirmation text from their clinic showing 3:00 and they told me they were booked up for the rest of the year and to call back in January to make a new appointment.
Business response:
Donaven, thank you for bringing this concern to our attention. We apologize for the confusion and will relay this review to our local team. Please contact our local management team at (503) 391-2219 and ask for the Practice Manager.
Receptionist are worthless honestly specially if you are calling to make an appointment or are trying to have any contact with them on the phone. They get calls and won't answer because they are too busy chit chatting with each other. I myself have witness that. If u need to schedule an appointment or have any questions you need to personally go in the place, just letting y'all know.
Business response:
Natalia, thank you for bringing this concern to our attention. We will look into this right away. You can also contact our local management team at (503) 391-2219 and ask for the Practice Manager.
Frequently asked questions about Gentle Dental Lancaster
How is Gentle Dental Lancaster rated?
Gentle Dental Lancaster has a 4.2 star rating with 708 reviews.
When is Gentle Dental Lancaster open?
Gentle Dental Lancaster is closed now. It will open at 8:00 a.m.