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Georgia Urology
- Urologists
- Duluth, GA
About this business
Location details
3790 Pleasant Hill Rd, Suite 150, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve been having the worst experience while calling. I just called and again, I didn’t feel no empathy from the customer service (all of the ones I spoke with). So I got so frustrated and decided to write a review and of course, everyone has had the same experience for so long. They need to hire more people for scheduling and taking care of patients callers. We all have needs. There are so many nice ways to help sick people than a “whatever” actitud - just hung up and go to the ER. It’s really frustrating. I can’t even have ... read more
Dr. Cicic is excellent, he has a great bedside manner and is very easy to talk through. My issue is with scheduling and the staff. There have been so many mix-up's with what the Doctor ordered and what the staff sees. Last week, I left a urine sample and today in the portal I was informed that their courier service did not pick it up and now I have to go back to submit another one. I was told to to call the office to schedule an appointment for that. After two hours on hold I just decided to forget it.
I’m extremely disappointed with Dr. Song and the staff. I brought my dad and we waited inside for over an hour with no proper service. When we asked, the staff told us ‘you can leave if you want,’ which was very disrespectful. Dr. Song was also dismissive and simply told us to reschedule the appointment. This was very unprofessional and unacceptable.
I am extremely frustrated with my recent experience. My medication has expired, and I have been trying to get it refilled for the past two weeks. I have called every single day, spoken with multiple staff members, and left at least four voicemails. Despite all of these attempts, I still have not received my medication, nor have I received a single callback. This level of communication and follow-through is very disappointing, especially when it involves something as important as prescription medication. I hope the office c... read more
Providing 2 stars instead of 1 just because Dr. Cicic had decent bedside manner and was an attentive doctor. As for the billing department, they conduct shady billing efforts through being generally unavailable/unreachable by phone, sending inconsistent balances through their online portal with vague line item descriptions of their services, and do not offer opportunities for feedback loops via customer surveys or available escalations to their billing department head. Their billing strategy is designed in a way that could b... read more
Frequently asked questions about Georgia Urology
How is Georgia Urology rated?
Georgia Urology has a 4.4 star rating with 366 reviews.
When is Georgia Urology open?
Georgia Urology is closed now. It will open on Monday at 9:00 a.m.