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Glo Tanning
- Tanning
- Fayetteville, AR
About this business
Location details
1641 W 15th St, Suite 3, Fayetteville, AR, 72701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I absolutely love the staff and location. The place is spotless. The staff has always been friendly and kind to me and others when I have visited. I have an unlimited monthly membership and visit several times a week. I asked the staff when the busy times are and they gave me exact times to avoid to make my trips so much faster and relaxing.
Business response:
We truly appreciate your kind words and continued support! It’s great to know our staff and tips are helping you make the most of your visits.
I'm extremely disappointed with how this situation was handled. I went in with a friend to upgrade to a family membership, and while we were doing so, the employee at the front desk told me that she had taken care of my individual membership as part of the upgrade. I trusted that this had been taken care of. Unfortunately, I later found out that my individual membership was never properly changed, and I'm now being charged twice for both memberships. When I reached out about the issue, I was told that they would not refund ... read more
Business response:
Hello Sophie, We’re so sorry for the frustration this situation caused. We completely understand how disappointing it is to be charged twice after being told your membership upgrade had been taken care of. We strive to provide the best service possible and would love the chance to make things right. Please reach out to us at hello@glotanning.com so we can address your concerns directly. Thank you for bringing this to our attention and giving us the opportunity to improve. We truly appreciate it!
The services are great, but there are some serious kinks that need to be worked out. First, the waiting room is so tiny--it's definitely not built for the number of people they are receiving. Every time you go in besides right when they open, you end up crammed in with other people, there's barely any room to move around, and the employees can't tell who needs to check in and who is waiting. There's also barely anywhere to sit. One thing that really stands out--and not in a good way--is the attitude of some of the staff. I... read more
Business response:
Hi Jane, Thank you for your honest feedback. We're glad you enjoy our services but truly sorry for the issues you experienced. We recognize the concerns about crowding, appointment confusion, and staff interactions, and we're actively working on improving our space, check-in process, and customer service training. We appreciate your patience as we grow and adjust to the demand. Your input is invaluable, and we hope to provide a much better experience on your next visit. Best Regards, Glo Tanning
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.8 star rating with 58 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.