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Glo Tanning
- Tanning
- Ballwin, MO
About this business
Location details
13958 Manchester Rd, Ballwin, MO, 63011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Kacie is the best! Store is amazing and clean, staff is so friendly and accommodating
I absolutely love this salon!! It's always so clean and polished! The staff are super understanding and efficient even though it can be busy. This location gets a lot of traffic! Everyone seems to know that this is the tanning salon to be at. I came once and there was the longest line for the K11, and no matter how antsy people were getting, the staff always thoroughly cleaned the bed before the next person! Whenever I have issues and the owner Kacie is there she always finds a solution efficiently and with kindness! Definit... read more
10 out of 10 tanning salon. I love this place so much. The manager, Kacie, is so nice along with everyone else on the staff!!!! I've definitely come across some members who are less than nice to the staff, which they don't deserve. Please check them out!
Business response:
Thank you so much for the amazing review and for your kind words about Kacie and the entire team! We're thrilled to hear how much you love our salon. Your appreciation and support mean so much to us, and we'll be sure to share your wonderful feedback with the staff. We truly appreciate you recognizing their hard work and kindness. We look forward to seeing you again soon.
Avoid this location. While the young staff upfront are clearly overworked and doing the best they can in a stressful environment, the franchise owner, Kacie Johnson is an absolute nightmare to deal with. She actively provokes and agitates customers (with a smile on her face), then uses corporate account information to send unsolicited, retaliatory emails afterward to flip the script and blame the client (textbook DARVO). It's unacceptable for a business owner to misuse a customers sign up data to send harassing, bad faith... read more
Business response:
Hello Michelle, We're sorry to hear about your experience and understand how concerning these matters must be, particularly your concerns regarding communication and the handling of your personal information. We take feedback like this seriously and would appreciate the opportunity to better understand your concerns and review what happened. We strive to provide the best service possible and would love the chance to make things right. Please reach out to us at hello@glotanning.com so we can address your concerns directly. ... read more
Ok, its kind of a hot mess here. I went 1 time and the K11 bed was broken and being fixed. I drove all the way there to just use that bed which was broken. the last time I was here the 2 girls who worked there could not figure out how to turn on the versa pro. I drive very far to this location. both of the employees spent 10 minutes not able to turn on the VersaPro when I wanted a spray tan that day. they called someone on the phone asking for help. they both acted like they had no idea how to work any of the rooms. are they... read more
Business response:
Thank you for taking the time to share your experience. We're very sorry to hear about the frustration you experienced, especially after making the 30-minute drive to our salon and not being able to receive your spray tan. This is not the level of service we strive to provide. Your feedback regarding the equipment issues, staff training, and management availability has been shared with our leadership team for review. We strive to provide the best service possible and would love the chance to make things right. Please reach... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.5 star rating with 79 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.