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Glo Tanning
- Tanning
- Waxahachie, TX
About this business
Location details
509 N Highway 77 B, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Have been tanning here since they opened and absolutely love! Great service and friendly staff!
Business response:
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve been with us since the beginning and continue to enjoy the friendly service and care from our team. Your support means the world, and we look forward to continuing to provide you with the best tanning and spa experience every time you visit.
Great for spa services. Tanning beds not that good. Best tanning bed they have and best spa service has been down for multiple weeks.
I am new to town and I have never been to this GLO location. I have been going to the ones more north in Dallas where I used to live. I walk in to tan and a little girl with dark hair and eyelash extensions standing at the counter was clearly irritated at my existence in the salon. I scan my card and ask about what beds and options they have at this location and she starts rattling off the names of the beds/ services... ok that's great in theory but I do not work there and I do not know what all the names of the beds mean...... read more
Business response:
Hi Taylor, thank you for sharing this. We’re truly sorry your first experience with us didn’t feel welcoming. This is not the level of service we aim to provide. We’re really glad Jaden was able to step in and take care of you, and we will be using this as a coaching opportunity with our team. We appreciate your feedback and hope we can give you a much better experience next time.
Disappointing service & complete lack of product knowledge! Don't fall for the upsell on the products. They have to upsell or they'll get written up or have to watch videos and do a write up. But clearly they have no idea what some of the products are they're trying to upsell. I thought Glo Tanning was all about customer service and knowing their products, but tonight was a massive disappointment. I was heavily trying to be upsold on products by a staff member who clearly didn't know what she was doing just to get her com... read more
Business response:
Hi MJ, Thank you for your feedback, and we’re truly sorry your experience did not meet expectations. Clear communication, proper guidance, and knowledgeable service are very important to us, and we regret that we fell short during your visit. We would appreciate the opportunity to make this right and address your concerns directly. Please reach out to us at hello@glotanning.com so we can assist you further. Thank you again—we value your input and will use it to improve.
*This review is based upon my experience with the corporate side of Glo, not the location, or my experience at the facility* I was a member for a year, and prior to moving to a different area where there was no Glo location available, I repeatedly attempted to cancel my membership through the correct channels: website, email, and via phone calls. Four months later, I was still being charged. After spending hours on the phone, much of that time on hold, I was denied a refund for the months I was incorrectly charged. The comp... read more
Business response:
Hi Scarlett, We’re sorry to hear about your frustrating experience with the cancellation process. We understand how disappointing this must have been and sincerely apologize for the inconvenience. Your feedback has been shared with our corporate team as we work to improve our systems and communication. Rest assured, we’re committed to making our services better for all members. Best regards, Glo Tanning
I wouldn't even give this a 1 star!!!! Horrible customer service!!!! The beds stay BROKEN!!!! The staff turn over is extremely high and upper management is never around to assist with issues. Membership is greater than $70 a month and the wait for the beds that are not BROKEN can be over an hour!!! Just sad
Business response:
Hi Dominque, Thank you for taking the time to share your experience. We’re truly sorry to hear that your visit didn’t reflect the high standards we aim to provide. We understand how frustrating it must be to encounter equipment issues and long wait times—especially when you’re paying for a premium service. Your feedback regarding bed maintenance, staffing, and support availability has been taken seriously and will be shared with our leadership team for immediate review. We’re committed to making improvements and would appr... read more
always a challenge to get in to get services done due to hours and amount of people trying to use the service. Also, they do not tell you the cut off date to cancel is the 20th of the month to avoid having to pay one more ninth before it completely ends. All they tell you on the phone is that it's in the contract. Yes, people should read the contract all the way through but, Should be better represented in the sales pitch and sign up.
They are making customers think they're affiliated with the real glo spa.makes me sick. They are not glo spa they're just glo. Dont do it.
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.4 star rating with 124 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open at 9:00 a.m.