Grand Prairie Ford Service

Allen Haley 

on Google

4 months ago

I will never buy a truck here again. I’m currently sitting in the service department going on 3.5 hours. So far all they have done is change the oil. I had an appointment. I’m not a walk in. Trucks been sitting stagnant for 2 hrs now waiting to get the Zak tech reapplied. Even though all my services are covered and the truck is still brand new, they tried to sell me a bunch of stuff. Their main goal when you purchase mpp protection is to try and get you to spend money anyways. $124.99 for an in cabin air filter that is $20 ... read more

Maria Garza 

on Google

2 months ago

I had a great experience at Grand Prairie Ford, especially working with Antonio in the service department. From start to finish, he was professional, attentive, and made sure everything was handled smoothly. Antonio kept me informed throughout the entire process, explained everything clearly, and made sure my vehicle was taken care of in a timely manner. It’s not always easy to find someone who genuinely cares about customer service, but he definitely goes above and beyond. I truly appreciate his communication, honesty, an... read more

Mark Evans 

on Google

6 months ago

I purchased a brand-new 2025 Mustang GT Premium from Grand Prairie Ford on November 15, 2025. I want to start by recognizing the sales team — they worked hard throughout the process, and I was satisfied with their professionalism and dedication. Their effort deserves credit, and I truly appreciated the support during the purchase. Unfortunately, the condition of the car after delivery and the follow-up work left me disappointed. The vehicle was not properly detailed or cleaned when returned to me. Instead, it was handed bac... read more

JCR Group Brokerage Corp 

on Google

3 months ago

I had a great experience at the service department at Grand Prairie Ford, thanks to Rockelle. She was professional, attentive, and kept me well-informed throughout the entire process. From the moment I arrived, she made sure my concerns were heard and handled everything efficiently. Rockelle went above and beyond to provide excellent customer service, making what could have been a stressful situation smooth and hassle-free. Her communication and follow-up were outstanding, and I truly appreciated her friendly and helpful att... read more

Omar Molina 

on Google

2 weeks ago

Santos takes good care of us every time we’re in for any service. Keep up the great job you’re doing. We thrust this dealership we drive all the way from red oak every time worth it.