Grand Prairie Ford Service

Michele McClinton 

on Google

3 months ago

I took my vehicle in for the 30,000 mile maintenance check. Santos was my service technician. He always takes great care of me. I was provided with a ride home. Once everything was finished, he contacted me to let me know the outcome. I provided the payment and my vehicle was delivered to me. It was nice and clean as well! 😊 Always great customer service, at this location. I'm happy I purchased my vehicle from here! 

Erick Robles 

on Google

2 months ago

I recently brought my F-250 to Grand Prairie Ford for an oil change, and I want to recognize the outstanding customer service I received from Santos. During my previous service in November 2025, I had concerns about some charges that appeared on my final bill after I had already approved the service online. While that experience left me disappointed, I want to be clear that it was not Santos’ fault. From the moment I explained what had happened, Santos listened carefully to my concerns, treated me with respect, and made ev... read more

Allen Haley 

on Google

7 months ago

I will never buy a truck here again. I’m currently sitting in the service department going on 3.5 hours. So far all they have done is change the oil. I had an appointment. I’m not a walk in. Trucks been sitting stagnant for 2 hrs now waiting to get the Zak tech reapplied. Even though all my services are covered and the truck is still brand new, they tried to sell me a bunch of stuff. Their main goal when you purchase mpp protection is to try and get you to spend money anyways. $124.99 for an in cabin air filter that is $20 ... read more

JCR Group Brokerage Corp 

on Google

6 months ago

I had a great experience at the service department at Grand Prairie Ford, thanks to Rockelle. She was professional, attentive, and kept me well-informed throughout the entire process. From the moment I arrived, she made sure my concerns were heard and handled everything efficiently. Rockelle went above and beyond to provide excellent customer service, making what could have been a stressful situation smooth and hassle-free. Her communication and follow-up were outstanding, and I truly appreciated her friendly and helpful att... read more

Omar Molina 

on Google

3 months ago

Santos takes good care of us every time we’re in for any service. Keep up the great job you’re doing. We thrust this dealership we drive all the way from red oak every time worth it.