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HAPO Community Credit Union
- Credit Unions
- Kennewick, WA
About this business
A little history about HAPO We are often asked what "HAPO" stands for. HAPO is an acronym for Hanford Atomic Products Operations. HAPO was formed by a group of non-exempt workers at the Hanford nuclear site in 1953 to provide a place to save and borrow money. Our first office was located in Kadlec Hospital. When we opened our doors for business, it was with one employee and were only open on Saturday's from 10:00 AM to 2:00 PM. We remained at the Kadlec until 1956. Today, HAPO continues to prosper and provide financial s... read more
Location details
7601 W Clearwater Ave, Kennewick, WA, 99336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently experienced a problem with my account, and I wanted to commend the support I received. Frank provided exceptional assistance throughout the resolution process. His communication was consistently prompt, and he kept me fully informed every step of the way. Frank's dedication to going above and beyond truly made a difference in my experience. I am very grateful for his professionalism and commitment to excellent customer service.
This experience of opening new checking and saving accounts pleasant. Aaliyah is very knowledgeable and thorough in her position. Conversation was light and easy while waiting for various computer functions to complete. We are looking forward to our adventure with HAPO.
HAPO does not value small businesses and nonprofits. They have fee after fee, the business consultants don’t know what they are doing, and there is no consistency in customer service between the various locations. Each location makes up its own rules. As a CPA who regularly interacts with banks and financial institutions, I recommend you bank anywhere else.
This has been the absolute worst financial institution I have ever worked with. The customer service is terrible they charge so many fees that are not charged by any other financial service. They have a terrible auto payment system that only works sometimes. We were signed up for the auto pay and it wasn't charged for two months and they charged us over $400 in fees for the delayed payment. I will be switching over institutions ASAP and would never recommend HAPO to anyone as long as I live. 0 out of 10 stars
I would like to thank Brynn Nelson for her assistance in going above and beyond in assisting a customer. She took extra time in communicating with my mortgage institution to clarify wiring instructions. She has us excellent customer communication skills and is knowledgeable in her field of expertise. Thank you.
Frequently asked questions about HAPO Community Credit Union
How is HAPO Community Credit Union rated?
HAPO Community Credit Union has a 3.7 star rating with 54 reviews.
When is HAPO Community Credit Union open?
HAPO Community Credit Union is open now. It will close at 5:30 p.m.