Hillcrest Ear Nose & Throat

Peter Provencio 

on Google

a week ago

After going to three different ENTs why not try another. I have obstructive sleep apnea reoccurring sinus infections and sinus nasal polyps. I've already had surgery and been offered tons of salt washes and steroids. Unfortunately this place only wanted to offer more saline washes and steroids. I asked about being prescribed Dupixant and I was basically ignored and told to do the same treatment that has not worked for over 6 years. Even making the appointment was a challenge because they do not answer the phone your asked ... read more

Robin Hart 

on Google

6 months ago

I had a sinus infection and was finally told to get an MRI. I am claustrophobic so I was very anxious. I left a message with Hillcrest about what can I take for it and no one called back. I found a place with "open" MRI. Although it was open on the sides, no one told me I had to wear a helmet covering my entire face except my eyes, so I couldn't see out of the open sides. The panic set in and I couldn't do it. I next found a place that had a ''front open" MRI so I asked Hillcrest to change my referral again. Then that place ... read more

Isaiah Tait 

on Google

3 months ago

I got a septoplasty and turbinate reduction to correct my deviated septum about a year ago, primarily because it was really affecting my sleep. Dr. Donaldson told me the surgery was just what I needed. The surgery didn't do anything. I can still feel that my septum is definitely shifted to one side, and I still struggle with the same sleep problems. If you are considering getting a septoplasty/turbinate reduction, just go somewhere else. 

Utaw Cuseo-White 

on Google

3 months ago

The initial visit went well. The PA tried to get me a sinus scan. We ran into problems with insurance. I've called back many times over the past month to ask what the status is with no call back. I ended up going somewhere else due to the poor communication even after talking to someone. They seem well intended. but too busy so the standard of care and communication suffers. 

Vicky Bueno 

on Google

9 months ago

Unfortunately, my appointment experience was affected by poor communication. The receptionist provided me with an appointment time and when I arrived was told I was 15 minutes late. They did not leave a voicemail or provide an appointment card to confirm details. As a result, I missed my appointment. This could have been easily avoided with proper follow-up. Doctor was great but won’t be returning because of this issue.