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Hillcrest Ear Nose & Throat
- Otolaryngologist
- San Diego, CA
About this business
Location details
4033 3rd Ave, Ste 104, San Diego, CA, 92103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 a.m. | |
| Sat | Closed | |
| Sun | Closed |
I got a septoplasty and turbinate reduction to correct my deviated septum about a year ago, primarily because it was really affecting my sleep. Dr. Donaldson told me the surgery was just what I needed. The surgery didn't do anything. I can still feel that my septum is definitely shifted to one side, and I still struggle with the same sleep problems. If you are considering getting a septoplasty/turbinate reduction, just go somewhere else.
The initial visit went well. The PA tried to get me a sinus scan. We ran into problems with insurance. I've called back many times over the past month to ask what the status is with no call back. I ended up going somewhere else due to the poor communication even after talking to someone. They seem well intended. but too busy so the standard of care and communication suffers.
I had a sinus infection and was finally told to get an MRI. I am claustrophobic so I was very anxious. I left a message with Hillcrest about what can I take for it and no one called back. I found a place with "open" MRI. Although it was open on the sides, no one told me I had to wear a helmet covering my entire face except my eyes, so I couldn't see out of the open sides. The panic set in and I couldn't do it. I next found a place that had a ''front open" MRI so I asked Hillcrest to change my referral again. Then that place ... read more
Unfortunately, my appointment experience was affected by poor communication. The receptionist provided me with an appointment time and when I arrived was told I was 15 minutes late. They did not leave a voicemail or provide an appointment card to confirm details. As a result, I missed my appointment. This could have been easily avoided with proper follow-up. Doctor was great but won’t be returning because of this issue.
Dr. Donaldson is an empathetic, experienced and kind man. His diagnosis is very accurate, and he offers solution just in time. However, I had difficulties communicating with their office staff, and didn't dare to perform my FESS here. I have no doubt on the doctor's profession, but this is my first surgery so I went to UCSD Health. Eventually the solution is the same. It's a pity that I waited for another 2 months but not choosing Dr. Donaldson.
Frequently asked questions about Hillcrest Ear Nose & Throat
How is Hillcrest Ear Nose & Throat rated?
Hillcrest Ear Nose & Throat has a 3.9 star rating with 76 reviews.
When is Hillcrest Ear Nose & Throat open?
Hillcrest Ear Nose & Throat is open now. It will close at 4:00 a.m.