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Hillcrest Ear Nose & Throat
- Otolaryngologist
- San Diego, CA
About this business
Location details
4033 3rd Ave, Ste 104, San Diego, CA, 92103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 a.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a sinus infection and was finally told to get an MRI. I am claustrophobic so I was very anxious. I left a message with Hillcrest about what can I take for it and no one called back. I found a place with "open" MRI. Although it was open on the sides, no one told me I had to wear a helmet covering my entire face except my eyes, so I couldn't see out of the open sides. The panic set in and I couldn't do it. I next found a place that had a ''front open" MRI so I asked Hillcrest to change my referral again. Then that place ... read more
Dr. Donaldson is an empathetic, experienced and kind man. His diagnosis is very accurate, and he offers solution just in time. However, I had difficulties communicating with their office staff, and didn't dare to perform my FESS here. I have no doubt on the doctor's profession, but this is my first surgery so I went to UCSD Health. Eventually the solution is the same. It's a pity that I waited for another 2 months but not choosing Dr. Donaldson.
Unfortunately, my appointment experience was affected by poor communication. The receptionist provided me with an appointment time and when I arrived was told I was 15 minutes late. They did not leave a voicemail or provide an appointment card to confirm details. As a result, I missed my appointment. This could have been easily avoided with proper follow-up. Doctor was great but won’t be returning because of this issue.
Dr. Donaldson and his team are wonderful. He is an outstanding surgeon and physician. His bedside manner is so reassuring and competent. He listens to your concerns and takes them seriously. Never rushed. I send my family and friends here. He performed my daughter’s tonsillectomy and gave her relief after years of her struggling with pain and discomfort. He has also helped me with procedures and through several sicknesses. His team is responsive and kind. I am in the healthcare business, so my standards are very high. You wi... read more
Dr. Donaldson and the whole team have always treated me very professionally and kindly. I had an incident in their building, and despite not having anything to do with it directly, they were very helpful. Dr. Donaldson's bedside manner is 5/5 stars and he has a way of explaining the issue, treatment, and recovery process in a very digestible way. Front office staff is courteous and friendly as well. Strongly recommend.
Frequently asked questions about Hillcrest Ear Nose & Throat
How is Hillcrest Ear Nose & Throat rated?
Hillcrest Ear Nose & Throat has a 4 star rating with 74 reviews.
When is Hillcrest Ear Nose & Throat open?
Hillcrest Ear Nose & Throat is closed now. It will open at 8:30 a.m.