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Hometowne Energy
- Propane
- Newark, NY
About this business
Hometowne Energy is a locally owned and operated full-service energy provider in Western NY and the Finger Lakes Region. We deliver propane, home heating oil, diesel fuels, gasoline and kerosene to residential, commercial and agricultural customers. We also have a service department to handle all of your heating and cooling needs. Our service department provides service to residential propane, heating oil and natural gas customers, and sells and installs furnaces, boilers, hot water heaters, air-conditioning and humidifiers.
Location details
110 E Pearl St, Newark, NY, 14513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Woke up to 19 degree weather and no heat! As this is our first winter living here in Newark New York we didn’t know how much propane we’d use as on Long Island we had oil. Called at 9am and spoke to a very helpful and curious agent! By 10:30 our heat was up and running again. Definitely excellent service
Back a few months ago I inquired about getting fuel oil from the Newark location. I filled out the app and waited for them to run my credit. Hearing anything back from them was taking too long so I decided to go with another company (it was over a couple weeks I waited). Once I established with this other company I called Hometown to ask if they already ran my credit, the answer was no and that they would destroy my app which had confidential information on it. I frequently check my credit and of course they did a hard inqui... read more
Sudden and large rate hikes without notification, with +33% this month and another 15% only ten days later. Usually, we plan to buy into a contract for the year and lock in rates. The sales rep was rude over the phone when inquiring about this. He said they do mail it. We have never received notification via mail after asking for this on multiple occasions. The customer service is poor, and these practices are borderline deceitful and predatory. It takes threatening switching to NOCO to recieve service correspondence and act... read more
My wife and I were out visiting my in-laws with temperatures in the mid-90s. Their central air was not working. My in-laws have used Hometowne Energy for years and always had good experiences. I witnessed their fast, efficient service when the technician, Christopher arrived. He quickly diagnosed the problem and completed the repair. Not only is Christopher qualified, but he is a very professional, nice individual to have in one's home. Great company and excellent service!
We love being Hometowne Energy customers! We elect the pre-buy program which saves us $. We are on auto delivery, so we never run out of fuel. (If we did for some reason, we know all it would take is a phone call to get warm and fed again.) The drivers are unobtrusive and can manage our driveway, which can be tricky in winter. The customer service people are friendly, helpful and always courteous. We definitely recommend Hometowne Energy to anyone who might be considering a different fuel supplier.
Frequently asked questions about Hometowne Energy
How is Hometowne Energy rated?
Hometowne Energy has a 4.9 star rating with 93 reviews.
When is Hometowne Energy open?
Hometowne Energy is closed now. It will open tomorrow at 8:00 a.m.