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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
it was amazing! Would definitely come back here. 1. very clean 2. amazing staff 3. amazing restaurants 4. won at the casino! :)
Business response:
Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Exceptional
Exceptional
Exceptional
Good
Very Good The only complaint was no microwave in our room.
Fun place, but eat somewhere else The food in the breakfast restaurant was horrible. The waiter was excellent, and noticed that we didn't like it, and replaced it without us even complaining, but it wasn't any better the second time. We liked the room, and we really appreciated our server. It felt like he knew that he was serving a substandard product, but tried to make us happy anyway.
Business response:
Hello Stace, thank you for taking the time to reply and let us know about your experience with us. I do apologize for the issue with the food quality, I have passed on this review to our F/B Director so that we can look into it and fix this deficiency so that your next visit with us is much better. I am glad to hear that the guest service of the two servers you encountered was excellent as you say. Thank you again for taking the time to let us know what we are doing great and what we can improve upon. :)
Wonderful
Room and hotel were great. Service could use some work A/C in the room didn’t work well; our room was never cleaned nor were interested supplies replaced; mini fridge doesn’t work Location was perfect. All staff was friendly.
Business response:
Thank you so much for your kind review, Therasa. We truly appreciate your time in sharing your experience. We hope to see you back again soon. Isle of Capri Black Hawk
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,567 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.