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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Attention to detail is needed Requested extra towels, late check out, and a room with a tub; NOTHING was accommodated. My wife has disabilities and they were of no help.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Quick one night stay Went during COVID and masks were required everywhere. We had a junior suite with a king bed. The room was good size with a couch and small chair. I found it very relaxing atmosphere. The bathroom was large and had a seperate area for toilet. Would definitely return again and request this room. I would say it was mainly clean. A few things here and there like a little dirt in sink and shower - like an area that was maybe missed. Nothing drastic though.
Business response:
Thank you Sherri for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
This is a top-notch place to stay. The restaurants are very good quality food. Will be back.
Business response:
Allycat, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.
Business response:
Thank you Randy for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Business response:
Thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Business response:
Thank you so much for the great score, we love to hear about great visits such as yours. We hope that you visit again soon and Good Luck!
Hotel was worth the price a little loud for guests to hear other guests conversations and other guests room doors being opened and closed but we did enjoy our stay
Business response:
Wow, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Business response:
Thank you Kurt for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,828 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.