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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The room was 78 degrees and the air conditioning doe not work in thw winter time. We were told its a one pipe system. Meaning tou can only have hearlt or cold. Not sure what that means. We were iffered a fan and rudely told to open the window. So we slept with the window open and woke uo with sore thoats each night. Also there is some kind of electrical problem. The hall and bathroom likes would come in and off all day and night. They went out when i showered snd i had to wake my husband to get him to turn them back on. Ther... read more
I left my suit in the closet and somehow it was not located. Staff was not helpful. Every other hotel I have ever stayed has located my items by the following night, with a much more helpful staff.
It was very dirty and smelled terrible. However, since I had a reservation from the 28th to the 31st, I endured it and stayed there. The bathroom vent was so dusty that the dust was even coming out into the room, so I took pictures and showed them to the manager. I have a dust allergy, so I coughed a lot. I don't know what happened after that.
Business response:
Thank you for bringing this to our attention. We understand your concerns about cleanliness and dust issues affecting your stay. Please visit https://www.caesars.com/help-and-support for assistance.
The room was super nice and clean but it was at least 85 degrees in the room the thermostat showed 65 : we open door to get air but the out side noise and lights were to much we ended up leaving at 3:00 in the morning
Business response:
We apologize for the temperature control issues. Please visit https://www.caesars.com/help-and-support so we can address this properly.
Room itself was ok. Housekeeping sucked. Room was not cleaned. Made 2 request to front desk for at least replacement towels and coffee with no action on their part. Will chose different hotel next time.
Business response:
We apologize for the housekeeping issues and unresponsive service. Your experience falls short of our standards. Please visit https://www.caesars.com/help-and-support for assistance.
The front desk staff are horrible
Business response:
Your feedback is important to us regarding our front desk staff. Please visit https://www.caesars.com/help-and-support to share more details.
Elevator’s were a joke. Had to wait up to 10 minutes at times. Room was hot. Casino drink service was non existent. Had to pay at the bar even though we dumped a bunch of money in your slots.
Nunca me hicieron el cuarto, y el baño estaba, mugroso, pedi toallas y no tenían
Broken hairdryer with wall mount, hand towel mount broken, kuerig taken Apart, drawers open, no screens in 6th floor windows. Room did not cool below 74. 21st birthday experience for son. Called for towels 3 times got delivered upon check out. Sub par for the price. Nice casino etc. hotel experience lacked unfortunately.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.