Horseshoe Black Hawk

Tony 

on Expedia

3 years ago

Disappointing My future wife is 7 months pregnant and I begged for a tub for her or a hot tub The stay was we were celebrating our engagement and she was very uncomfortable taking a shower there Front desk refuses to help me and sent me to the furthest room within the hotel knowing my lady was so far along pregnant The manager that day was aware of this but all he did was apologize For $514 a night with poor service My lady and I was disappointed and made me pay $20 for a late check out on top of this!!! Not happy at all!! B... read more

Rebecca 

on Expedia

3 years ago

The manager at the farm cafe was excellent as usual. The customer service, checking in was rude and only concerned on charging my $10 because I arrived at 3. They had a blackout in Black Hawk. For half a day there was no communication. They didn't offer any forms of compensation. We had no food, no lights, no air, no water, no use of toilets. Their competitor across the street, The Monarch still had the casino open, operating bathrooms, and provided food, Needless to say that is where we went to ride it out. Very disappointe... read more

Daniel 

on Expedia

3 years ago

No housekeeping the entire stay! When we checked in, it was not disclosed that there was no housekeeping. After the first day of no housekeeping I tried dialing the front desk to inquire and the phone in our room didn't work. So I had to go to the front desk to get clean towels, coffee etc... After no housekeeping for 3 days we were finally told that housekeeping was by request only. Unfortunately that was the day we checked out. $171 per night- pure rubbish, poor service and zero communication! 

Andrea 

on Expedia

3 years ago

The "breakfast buffet" on Saturday morning was not good. Eggs were cold. The potatoes tasted like fish. We were rudely turned away Friday night when we went for dinner. We were told they were short staffed and busy and she could not seat us and walked away. There were empty tables to seat us. This was at around 7:30 PM. Saturday night I ordered on line for the Dash Cafe, and waited for 45 minutes for them to message that our burgers were ready. I went downstairs to check and the order was "never received". When I would go ga... read more

Melissa 

on Expedia

3 years ago

Staff, RUDE! The room especially the bathroom had an extraordinarily strong sewer smell, appliances are not in good condition & do not work properly. The restaurant staff was extremely rude & the food was horrific, among the worst I have had. THIS EXPERIENCE WAS AMONG THE WORST I'VE EVER HAD IN 66 YEARS. I will never go to The Isle Casino or use expedia.com again. You are welcome to contact me for further information, but I do not think you care. 

Anonymous 

on Expedia

3 years ago

Very disappointed. Check in was not a friendly situation. Spent two nights and they charged an additional 14.00 dollars each night for a keypass. Not mentioned in charge on web site. Our room was not serviced after the first night. Told me at check out, they are only serviced if you stay for three nights but we could have called for towels, etc. Not mentioned at check in. Will not be staying here again.