Horseshoe Black Hawk

Olowan 

on Expedia

3 years ago

Over priced. Not worth the money for the location. 

Robert 

on Expedia

3 years ago

LIED too my face!! Poor service and cost me more $ Made reservations on 3rd party site i.e. Hotels.com and lady at front desk said she couldn’t find the reservation and that they were sold completely out..tells me to come back in a hour to see if the reservation was found...an hour later still nothing from Hotels.com but amazingly I speak with another receptionist and now had a room available at a higher price and obviously could not use any free night rewards like I was going to use..needless to say wasted a ton of time was... read more

Paul 

on Expedia

3 years ago

Made reservations 2 months before hand. Check in at 4pm. At 410 pm was told to come back in an hour that no clean rooms were available. Lobby smelled like sewage. Room was barely clean. Water spots in bathroom. All the food options had over an hour wait. The whole place is understaffed and over run by guests. You guys can do better, your a billion dollar company. Corporate greed at ots finest. I WILL NEVER BE BACK OR RECCOMEND TO ANYONE. 

Joann De 

on Expedia

3 years ago

Property is in excellent condition. We had a very difficult check in. The hotel did not show our reservation even though I showed them my confirmation number. After about an hour they finally gave us rooms. 

Barry 

on Expedia

4 years ago

Bed was Terrible 

Darrell 

on Expedia

4 years ago

Isle Casino When we first arrived. We were greeted by the smell of overflow toilets in lobby. Then we get to our room and the sink faucet is not attached to sink. They also have nothing to lovk adjoining room doors. We then saw that housekeeping didn't even make bed correctly. Im glad we didn't plan to spend a lot of time in hotel. Never will i do this again 

Anonymous 

on Expedia

4 years ago

No sheets for the bed. Comforter only. Very loud in rooms as walls are thin. We paid extra money for late check out but housekeeping woke twice in the morning. Also, room keys did not work twice.. had to go to front desk where female staff was extremely rude. Would never stay again. We had wonderful experiences at Monarch & AmeriStar!!!! 

Anonymous 

on Expedia

4 years ago

Door to the balcony was broken and would not close. The restaurants were not seating any people....but there were people inside. It says family friendly but my 19 year old daughter couldn't go through tge casino to get to different restaurant. Good bye Isle Casino...