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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very unhappy at the hotel. Never again will I stay at this Property. The Lead manager at the front desk did not really care what my concern was when i talked to her in person. I needed a handicap wheelchair accessible room. The bed was way to high off the ground. I wasnt able to use and sleep in the bed. Manager said that was standard height for handicap bed. For someone that cant stand out of their wheelchair, there was no way to climb up onto the bed. Also the toilet seat was broken too in the bathroom. When asked to see a... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
We got an upgrade for a better experience & ended up being our worst experience!!!! Already did a review & haven't heard back from anyone!!
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Elevator key only worked on 2 of the elevators...If the desk had told me about that I would be fine, but not a word!
Business response:
Michael, thank you for taking the time to review your stay. We greatly appreciate hearing the good word from our guests when they enjoyed themselves. We look forward to seeing you again!
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Better offer
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Horrible hotel
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
The heat unit was blasting floor 7. You couldn’t turn it down. We had the windows open overnight it was 38 and we were still uncomfortable. I mean it was awful. We asked if they could turn it down, they couldn’t and sent us a box fan that was so loud. The guy who dropped it off was rude. Like man I’m just trying to rest. I am exhausted today. We will not stay there again. We complained and they said yes it’s an ongoing problem lots of people complained. Wow. Nice.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review a... read more
Terrible experience,customer service,house keeping, guest services and really management needs to improved customer skills. my vacation was ruined by unorganized staff I had to call several times to have house keeping.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.