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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
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Business response:
We're disappointed to hear about your experience. Please feel free to reach out to us at (775) 786-5700 to discuss further.
The room was not ready nothing worked I. There no shower soap shampoo pillows 2 no coffe no ice bucket and more
Business response:
Apologies for any inconvenience. Your feedback helps us improve. Thank you for reaching out.
Lack of Customer Service/Guest Satisfaction We decided to make a reservation ahead of time at Roxy's, which is not an inexpensive place to eat, ordered Prime Rib, came out overcooked, came out Raw. No one seemed to really care that our dinner experience was far from good. Next day, tried breakfast at Brew Brother's, couldn't get a Mimosa because there was "no bartender" had to walk to the "floor bar" to get, food was lukewarm at best.
Business response:
Please excuse any inconvenience during your recent visit. Your feedback is invaluable to us. Thank you for sharing your experience.
The walls are thin and the air conditioning doesn't work.
Business response:
Thank you for the review. Unfortunately during portions of spring and fall the AC system is shut off due to low over night temperature that Blackhawk experiences during these seasons. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Check in was complicated by accommodations for a pet which was made clear prior to arrival. Charged 2x the amount I was suppose to be.
Business response:
We take your feedback seriously. Please contact us at (775) 786-5700 to discuss the issue further.
Security Concern & Incompetence I booked 7 rooms for an office holiday evening. Upon checking in, my wife and I got keys to not one but 2 rooms in a row that were already occupied. (See check in card pic with 3 different room numbers marked down) It wasn’t just unprofessional but a significant security concern. The level of incompetence of the front desk staff blew my mind and I don’t even know how the hotel mgmt software could have allowed it to happen. Regardless, passing out access to someone else’s room once is an embarr... read more
Business response:
We apologize for any inconvenience during your stay. Your feedback is appreciated. Please feel free to reach out to us at (775) 786-5700 to discuss your experience further.
The property is a bit rundown. The attention to cleanliness needs improvement. You will often see food scraps around on tables and floors. There was a strange smell around the hotel. The rooms are old. The monarch next door is way nicer. The good thing is the monarch is next door so you can get a cheaper room at horseshoe and spend all your time at the monarch
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
First of all, I brought my children, they make you sign an affidavit that your children will not go near the casinos. Which is great! The room has no soap, the toilet paper was almost gone, no extra. The room was cold, the heater was at 72. But it was still cold. We then found out the window was opened and wouldn’t close as the latch was broken. Very dangerous as no screen. We were on the 4th floor.
Business response:
We're concerned to hear about your experience at Horseshoe Black Hawk. Please give us a call at (775) 786-5700 to discuss your concerns further.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.