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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bartender in the casino was rude. Dealers rarely looked up to see who was waiting. Not a great place. I’ve been all over to casinos and have never had issues like this.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
I would have to admit horseshoe is definitely 2nd best to monarch. Got checked in early and paid the fee. Got to our room and the keys didn’t work. Had to spend extra time going to the desk waiting for new keys to work. The water pressure in the room is absolutely nonexistent. Good luck cleaning up. The room service. Also nonexistent. Got told when we checked in to call if we need anything extra because there was 4 adults in 1 room. Called. Got told to come to the desk to get more towels. What’s the point of room service or ... read more
Business response:
Please accept our apologies for the inconveniences you experienced during your stay. Your feedback helps us improve.
Beds are “short sheeted.” They make the beds such that the blanket and sheets stop about 16 inches from the top of the bed. I slept with my shoulders and chest uncovered all night. No spare blankets in the closet… and we couldn’t find the thermostat.
Business response:
Your feedback is important to us. We apologize for the issue with the bedding and thermostat. Please feel free to reach out to us at (775) 786-5700 to discuss this further. Thank you for sharing your experience.
When I checked in. Within 5 minutes I tried to use the toilet and it wouldn’t flush. I call the front desk and by the time someone came I tried to fix it myself. 10 minutes later it still wasn’t fixed so I let the maintenance man come and he said it was fixed. Later that night after shift change another maintenance person came and replaced the handle and lo and behold it still wasn’t fixed. They only offered to return the resort fees. I believe I was entitled to way more than that!
Business response:
It's unfortunate to hear about the issues you experienced during your stay. Please feel free to reach out to us at (775) 786-5700 to discuss this further.
Not mad, just disappointed. It was ridiculously hot in the halls and in the room. We set the ac to 69 and it had to be at least 80. We could not sleep and friends had rooms on other floors with the same problem. Then the power went out and the pitboss did not handle that legally or cordially. I have been to the property many times of there years, dating back to it being the isle and I’d never been treated so poorly or miserable. I don’t like to complain or stir things up but it was disappointing and there was no attempt to s... read more
Business response:
Thank you for the review. Unfortunately during portions of spring and fall the AC system is shut off due to low over night temperature that Blackhawk experiences during these seasons. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Got food poisoning from brew brothers I ordered my burger well done and got rare as they could serve a hot patty. Honestly this was ruined my beginning of my 10 day stay. Humiliated by the staff and their rude comments. I honestly never thought I would of had such a horrible experience. I just wanted to spend my recent winnings of 17k in peace. I was well know and respected by staff members but after this experience I'm never going to return to horseshoe casino.
Business response:
Your feedback is invaluable to us. We apologize for the negative experience you had at Horseshoe Black Hawk. Please feel free to reach out to us at (775) 786-5700 to discuss this further.
NEVER STAY HERE!!! The gentleman who checked us in was very friendly and helpful. The entire stay went downhill from there. The amenities lists AC however there is NOT AC and in the room. Our room was 78 degrees. We had to keep the windows open just to achieve 72. Plugged one curling iron in and the breaker blew in the bathroom. No lights or power. Re-set the outlet and finally got power. Had to curl hair in by the bed. Coffee maker did not work. When we went to the front desk in the morning to discuss the AC, power & coffee... read more
Business response:
Thank you for bringing this to our attention. We take all feedback seriously. Please feel free to contact us at (775) 786-5700 to discuss your experience further.
Business response:
so sorry to hear this, is there anything we can do to help fix this issue?
The water was not warm, the staff at the front desk was rude.
Business response:
Apologies for any inconvenience, Edward. Please contact us at (775) 786-5700 to address your concerns about the water temperature and staff service.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.