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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jack. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Andrew. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Onky the casino
Business response:
We appreciate your feedback, Gina. Please visit us again very soon.
Zero customers service skills at the reception , no hello or good buy , the dark long hair employee was rude and after checking my ID card tossed it towards me
Business response:
We appreciate you taking the time to provide your feedback, Viktoriia. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Staffing shortages were notable. No spare blankets available on fri - sat nights. Day shift front desk manager was rude, floor staff where helpful and friendly
Business response:
We are sorry to hear about your poor experience, Cyndi. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
The person who attended us at the reception was very indifferent and gave us bad service
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
I would have loved to give a higher rating, but sheets smelled like they hadn’t be refreshed in years. 2 am didn’t want to call in. Room also smelled stale and stuffy and water smells like the sewer. Room did look as pictured. Elevators filthy.
Business response:
We apologize for the inconvenience you experienced during your stay at Horseshoe Black Hawk. We take cleanliness and guest satisfaction seriously, and we regret that we fell short in meeting your expectations. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for future guests. Please feel free to reach out to us if you have any further concerns.
No soap, shampoo, conditioner, lotion. Its a wonder there were towels
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
The king room we booked was very large, clean and updated. However, the mattress and pillows were awful. I would NOT pay to stay at this hotel if you want to get a good nights sleep and not have to have a massage the next day for your back and neck ache! Or at the least bring your own pillow! And just FYI none of our group thought the casino paid out at all - so maybe pick a property in central city!
Business response:
We appreciate you taking the time to provide your feedback, Ysabelita. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.