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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Handicap rooms need to be near elevator instead of last room in hallway
Business response:
We appreciate your feedback, Charles. We hope to welcome you back again with an opportunity to renew your faith in us.
The elevators didn’t work. Leaving me to walk all the way around to hotel to get to casino.. I upgraded to what was supposed to be a balcony only to a set of doors to open but no balcony.. why upgrade and call it a balcony when you can’t go out in the balcony
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Only real restaurant was so overpriced I would not go there. The cafe was brutally terrible food and staff abrupt. Serving staff could not speak English
Business response:
Greetings Kevin, Thank you for taking the time to share your feedback about your recent visit to Horseshoe Black Hawk. We appreciate your honesty and apologize for any negative experiences you encountered. We strive to provide exceptional service and quality food, so we're truly sorry to hear that you found the prices at our restaurant to be overpriced and the food and staff at our cafe to be disappointing. This is not the standard we hold ourselves to, and we will certainly address these concerns with our team. Regarding yo... read more
Although this facility is clean and well maintained, I chose to assign a "Poor" rating for a very important safety issue. When my wife and I first checked in we were assigned a room that was already occupied by another party. Yes, we accessed and walked into our first assigned room and discovered luggage, curling irons in the bathroom, etc. Unacceptable! When we returned to the desk and confronted the attendant, their "matter of fact" attitude about the situation did not sit well with us. I asked why there weren't protocols ... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Worst hotel experience. Breaker kept popping every ten minutes, maintenance would then be sent. They would reset and then it would happen again. Instead of trying to work with us on it, we received bad attitudes and staff telling us that the breaker is doing its job. For one, making tea shouldn’t cause the breaker to blow. Sitting there with only two lamps on and the tv shouldn’t make the breaker blow. We ended up cancelling and leaving. Was greeted with bad attitudes at the front desk where they actually had no communicatio... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Hath
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Nothing
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Horrible stay are power went out in half if our room !! Our key got de activated some how couldn’t get back in the room at 4 in the morning went and told the girl in the morning she blamed me for not reporting the outage at 1 in the morning and when I reported it the next morning she still didn’t send anyone we showered in the dark . She was so rude I will never stay there again .
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Horseshoe Black Hawk
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.