This profile has been claimed by the business owner or representative.
Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
We appreciate you taking the time to provide your feedback, Austin. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Business response:
We appreciate you taking the time to review us, Luis!
The room seemed a little outdated. The A/C did not work well. It couldn’t cool the room. Had to open windows at night to cool off the room. Bed was hard and uncomfortable. All the Shampoo, Conditioner, and Body wash containers in the shower were empty. We stayed on the 6th floor. The fridge couldn’t cook the water bottles I had put in there.
Business response:
We apologize for the inconvenience you experienced during your stay at Horseshoe Black Hawk. We will address the issues with the A/C, bedding, and amenities in the room. Please feel free to contact us at (303) 998-7777 to discuss your concerns further.
Enjoyed the area
Business response:
We appreciate your feedback, Jimmy. Thank you for visiting Horseshoe Black Hawk.
The property needs to be updated. Only 2 elevators were working, barely. The refreshment areas were out of coffee. The rooms are nice but lack the amenities of properties like the Monarch. If Ceasars wants to compete they need to update the hotel.
Business response:
We appreciate your feedback, Jeremy. We apologize for the inconvenience you experienced during your stay. We are working on improving our facilities and services to better meet the expectations of our guests. Thank you for bringing these issues to our attention.
Business response:
We appreciate your feedback, Jennifer. If you have any concerns or suggestions, please feel free to reach out to us at (303) 998-7777. Thank you for choosing Horseshoe Black Hawk.
Very nice
Business response:
We appreciate your positive feedback, Margrite! If you have any concerns or suggestions, please feel free to reach out to us at (303) 998-7777.
The ac in the room did not work
Business response:
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.
The a/c was broken and our room was an oven the whole night at 82 degrees. There also was no soap/shampoo provided.
Business response:
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down (not broken) during the winter and early spring due to the very low outside temperatures overnight that we experience in the mountains. Good luck and we look forward to seeing you again soon.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,822 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.