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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The ac in the room did not work
Business response:
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.
The a/c was broken and our room was an oven the whole night at 82 degrees. There also was no soap/shampoo provided.
Business response:
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down (not broken) during the winter and early spring due to the very low outside temperatures overnight that we experience in the mountains. Good luck and we look forward to seeing you again soon.
Air conditioning broken 82 in room but when opening the doors to let in cold air in the unit outside was very loud. Maintenance brought a fan but it was broken. The bed this time around was a little hard. The staff was great and too Clean. Hopefully this was just a one time experience
Business response:
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with our maintenance team to ensure a more comfortable stay in the future. Thank you for bringing this to our attention.
The noise travels too much to the rooms at night
Business response:
We apologize for any inconvenience caused by noise traveling to the rooms at night. Please feel free to contact us at (303) 998-7777 to discuss your concerns further.
It was clean but I didn’t like the $70.00 check in fee really $70.00 to check it I will never stay there again and I’m advising all my friends and relatives not to stay there
Business response:
We apologize for any inconvenience caused by the check-in fee. We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.
Clean and comfortable room. Friendly staff at check in.
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Ridiculous they charge a resort fee with no pool or anything. But rooms were nice.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Bueno exelente
Business response:
Agradecemos tus comentarios positivos, Ismael. Gracias por elegir Horseshoe Black Hawk.
Hot in our room and couldnt change the temp, pillows were lumpy and awful. Nice presentation though
Business response:
We apologize for the inconvenience you experienced during your stay. Please contact us at (303) 998-7777 so we can address your concerns and improve your next visit.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,825 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.