This profile has been claimed by the business owner or representative.
Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The room was nice, but I specifically asked if there was a tub in the bathroom. I was told yes, but there was only a shower. The price was good though.
Business response:
We apologize for the inconvenience regarding the bathroom amenities. We appreciate your feedback and will work to ensure accurate information is provided in the future. Thank you for choosing Horseshoe Black Hawk.
Easy check in. Hotel was beautiful
Business response:
We appreciate your feedback, Anna. Thank you for choosing Horseshoe Black Hawk. If you have any further comments or concerns, please don't hesitate to contact us at (303) 998-7777.
No problems at check-in. Quick and easy. Rooms were nice and clean. Front desk staff and room service staff were very nice and helpful. Enjoyed our short stay. No complaints.
Business response:
We are thrilled to hear that you enjoyed your stay with us at Horseshoe Black Hawk. Thank you for taking the time to share your positive experience. We hope to welcome you back again soon.
Business response:
We're sorry to hear that you had a less than satisfactory experience with us. Please feel free to reach out to us at (303) 998-7777 to discuss any concerns you may have. Thank you for your feedback.
We had a blood stain in our sheets and the shower did not close all the way… everything else was good though.
Business response:
We apologize for the issues you experienced during your stay. Please contact us at (303) 998-7777 so we can address these concerns promptly.
Business response:
We appreciate your positive feedback, Russell. Thank you for choosing Horseshoe Black Hawk.
Property was a little dirty and outdated, we went to bed and woke up sleeping on the bare mattress because no fitted sheet was put on, only a top sheet laid over the mattress… wish we would’ve noticed this beforehand.
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the cleanliness and bedding issues with our team to ensure they are resolved. Thank you for bringing this to our attention. If you have any further concerns, please contact us at (303) 998-7777.
Business response:
We're sorry to hear that your experience was not up to par, Shelby. If you have any specific feedback or concerns, please don't hesitate to reach out to us at (303) 998-7777. Thank you for your feedback.
Estaba muy limpio y bonito
Business response:
Agradecemos tus comentarios positivos, Alejandro. Gracias por notar nuestra limpieza y belleza. Si tiene alguna inquietud en el futuro, ¡no dude en comunicarse con nosotros!
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,821 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.