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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Welcome to the Isle® Casino Hotel Black Hawk in Colorado. Situated in the heart of Colorado’s largest gambling town, Isle Casino Hotel® Black Hawk truly soars above the rest. Come for our extensive selection of casino games, but stay for all of our exquisite dining choices, enticing giveaways, and enlivening entertainment. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to ... read more
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
everything was nice except the wait staff member. A shorter man waiter with an attitude. We were even a ticket for a free appetizer, I ordered the chicken strips intending to use them as my dinner. When I said I didn't need to order a dinner in addition to this, he just huffed and waved his hand at me. I did not appreciate it, my husband ordered a full dinner. Very poor attitude on the waiter part.
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Business response:
Thank you Jordan for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
Business response:
Thank you Diana for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Well most of it was great except the next morning when I got up to take a shower I noticed that the commentary shampoos and conditioners were have used and when I went to make coffee the coffee cups were unwrapped and had sticky stuff all over them, so we were unable to make coffee that morning
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you maura for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Not too shabby. The stay was pretty good. Clean rooms, all that. I wish that there was an easier way to reserve at the restaurants. We wanted to go the the steak house but it was packed. And went to go to breakfast and couldnt go qhere we wanted because there was only 1 waitresses
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
We really enjoyed our stay. Our room was extremely warm due to the heating system being on and not being able to turn on the air conditioning. But they were able to get our window fixed so we could get the room to a comfortable temperature
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We do apologize about the Air Conditioning, we are aware that AC is not available year round and we always try and provide it as soon as the Winter Storms become less common. We are constantly striving increase our customer service and your review will help in this effort, thank you and have a great day.
Some of the bartenders was rude, a little slow on getting your drinks when ordered at the bar. Alot of the eating places closes early. It was a fun place to gamble
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 4.4 star rating with 8,996 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.