Horseshoe Black Hawk

3.9

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

401 Main Street, Black Hawk, CO, 80422, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.911,568 reviews

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Danielle

4 years ago

We always enjoy our stay here, it’s a great time! Nice place, very clean and staff was amazing.

Business response:

Thanks for taking the time to share your kind words, Danielle. We would love to welcome you back for another wonderful experience at Isle Black Hawk.

Rodriguez

4 years ago

Wonderful

Corral

4 years ago

Exceptional

4 years ago

I would stay there again and try the restaurant. Had hot dogs one evening at the Grill (?) and buns were tough like day-old, so we discarded the buns. May have been heated in microwave! No room service because we only stayed 2 nights e.g. no clean towels or fresh coffee. Didn't eat breakfast at the Isle. Rooms were comfortable and staff were friendly and accommodating.

Business response:

Thanks for your recent visit at Isle Black Hawk. We're happy to hear you enjoyed your stay and we're sorry to hear that the food option was not up to our normal standards. Your comments have been shared with our food and beverage team. We hope we have the chance to welcome you back for an all-around great experience.

Pamela

4 years ago

I brought my daughter to celebrate her birthday for the 1st time. Only thing was the the phone was not working properly in the room. My little granddaughter was desperately trying to get ahold of us and we didn't get good reception on our phones And with her voice sounding so young which she is we did have a little emergency but a neighbor took care of it. The staff was so helpful to me and I really cannot say enough about the facility Lee and the staff. Any time I had a request it was fulfilled. I commend the front desk sta... read more

Business response:

We can't thank you enough for your gracious comments, Pamela. We are relieved to hear the emergency was taken care of and everything worked out. We will be sure to share your comments with our Facilities and Hotel team. We hope your daughter had a fabulous birthday and we look forward to celebrating another occasion with you!

Gus

4 years ago

our stay was good and I joyed the place but wish we got our deposit back haha the staff was kinda rude and didn’t give us the right information about things we also never got our deposit back as we left the room as clean as we could but everything else was good I liked pretty much everything about the place great location stayed while there was a mini blizzard and it was beautiful on the balcony view shower was really nice never had something like that haha

Business response:

Thank you for taking the time to provide feedback on your recent visit, Gus. Your gracious comments are very much appreciated! We are thrilled that you enjoyed your time at Isle of Capri Black Hawk. We are committed to making your future visits as good as this one. If you would like to discuss your deposit further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity ... read more

Corral

4 years ago

Pleasant clean needit a blanket and never got it

Business response:

Thank you for sharing your feedback with us, Corral. We hope to welcome you back again in the near future.

Bruce

4 years ago

Fun . The farmers Cafe breakfast was cold though and pricey for what was available. The facility and room was very comfortable and clean. Roxy's food avs service great.

Business response:

Thank you for taking the time to share your kind words, Bruce. We truly appreciate you sharing your experience at Isle of Capri Black Hawk.