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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Window Issue Had an issue with a window not closing. Took two calls to get maintenance up to look at it whereas it was resolved. On the second call a female said I’ll contact maintenance and call u right back, received no call back.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
The fridge is not working but they fixed it pretty quickly
Business response:
Glad to hear that the issue was resolved, Zachary! Please visit us again very soon!
Loved that there was no smoking in the casinos. Easy to get from casino to casino. Wish there would have been a place to eat breakfast besides the deli However the deli was good and the gentleman working did amazing being the only one working. The front desk staff could have been a little more pleasant when answering my questions. They didn’t seem too concerned.
Business response:
Thanks for the love, Terry. We appreciate you!
Everything about the property was beautiful and clean. The dining options were terrible! The only restaurant available in the evening closed early (7:30pm) even though they are supposed to be open until 9.
Business response:
Thank you for sharing your feedback and great rating with us, Mike! We hope you visit us again and give our dining options another try.
Business response:
Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Staff was very helpful and friendly, they went above and beyond to make our stay good.
Business response:
Thank you, Aimee! We hope to welcome you back for another great stay. We appreciate your patronage and hope to see you at Isle of Capri Black Hawk soon.
The window handles in our room were broken off and the windows didn’t shut all the way. Room 865
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,825 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.