Ideal Dental New Braunfels

Ashlae K 

on BBB

4 months ago

I was seen at Ideal dental back in 2021. In 2025 I started to get text messages stating that I had a balance of $2000 and received these texts regularly. I called them and spoke with the staff and they stated that my insurance wasn't active, which then in 2025 was correct, but the insurance was active at the time I had the services done in 2021. After all that, I ended up getting a phone call in 2026 to get an updated address to be mailed a refund check. I updated my address and was told that the new check would be mailed to... read more

Qn J 

on BBB

a year ago

booked an appointment at Ideal Dental **** for my annual cleaning. When I got there, they checked me in but I ended up waiting ~30 mins and when I finally went to the front desk to ask how much longer they said they had just tried calling me cause they were wondering where I was for my appt. I was sitting right in front of them (they checked me in) and got NO PHONE call.I went in, expecting a cleaning, only to be told that their hygienist would first have to assess my teeth and what type of cleaning I needed. When the hygien... read more

Patricia H 

on BBB

a year ago

I had a crown placed at Ideal Dental, ******************************************************************* on August 26, 2024, with the understanding I would also have a root canal. The root canal was completed on October 14, 2024. These procedures cost $807.50 out of pocket and were performed by Dr. ******* ****** who is no longer at this location. After the procedure I was still experiencing pain. I have had to return at least 3 times. Each time I was told my tooth was high and they adjusted it. On March 17, 2025, I returne... read more

Michele S 

on BBB

a year ago

I had a cleaning that I normally have. I have been going there since they were the Smile Workshop. They say I owe $207 because they are charging for X-Rays that my insurance did not pay and for Oral Hygiene Instructions. What is Instructions were that? I have been trying to get this resolved since Nov 2024. Thinking it was done I scheduled a cleaning for me and my family. They charged it again. They are doing services that are only allowed 1 time year. My insurance company said they have been doing this for several years. Wh... read more

raymond h 

on BBB

a year ago

I scheduled a standard cleaning. I was very clear that I needed to understand billing before the procedure was completed. Billing was stated to be partially covered by insurance. However, a month after the visit, staff claims they made an error and 'we are actually not credentialed and therefore you as the patient owe $729.30".Documents were signed mutually showing I only owe, and did pay, $354.00 while at the office. This is devious behavior and needs to be investigated! 

Danielle H 

on BBB

a year ago

I scheduled a new patient appointment online over a week ago. The new patient appointment was set up for Thursday December ****** at 8AM. I took off for this appointment at work, which is extremely hard to do this time of the year as a pediatric nurse. I received a phone call at 5:57PM on Tuesday with a voicemail stating my appointment was scheduled as an emergency appointment and I need to change it. When I called back an AI assistant answered. I received a phone call prior to work this morning from the office. I was told I... read more

Levon C 

on BBB

2 years ago

Worst dental experience I've had since adolescent. Went in for bi-annual cleaning. I was told I had 2 cavities, and a crown needed replaced that I had only 4 years. With warranty expiring on crown to replace it would cost me $500 dollars. I haven't had any cavities in several years so I'm automatically suspicious. The provider **** ***** performed the first filling for supposed cavity that I had, and it was extremely painful. I didn't get the second filling and went and received a second opinion with a different provider. On... read more

Lorena M 

on BBB

2 years ago

[En espaol abajo]Warning: This has been the worst experience in my life at a dentists office. In short, I ended up losing a tooth and this clinic denied responsibility. I didnt have any pain when I visited them for the first time to replace an old crown. But from the moment the dentist Mr. ***** *** treated me, I had pain. *** told me it would go away and placed the permanent crown. But it didnt go away and he ended up telling me to visit a specialist (note: if you need an endodontics specialist, this clinic admits it doesnt... read more