iStorage

Suz W. 

on Yelp

8 years ago

SUPER clean property, and managers were professional and prompt with every question/concern about my climate controlled unit. Have rented storage in many states, so from experience knew to bring my own lock & proof of insurance. Meticulous maintenance of storage units, entry door locks, hallways, and overall property. NEVER see trash, bugs, or move-in debris--the property is spotless every time I'm there. For safety, security, and cleanliness, would give them 10 stars if I the ratings allowed. 

Brandon T. 

on Yelp

a year ago

I would stay far away from renting from this place. I provided my renters insurance declarations page so i wouldn't be charged for their insurance. My policy renewed in September and instead of reaching out to obtain the new policy, they just charged me for the insurance. When u decided to move my stuff to a different storage place because the price was more reasonable, I went online to cancel. As they stated i should. I cancelled and asked them to stop charging me for rent. They still charged me for the following month of... read more

TA E. 

on Yelp

3 years ago

Unit Flooded and iStorage covered NONE of the $2,500 in damaged furniture! They contacted us saying there was a water problem in the building where our unit was located. Back of unit and floor were wet and so much damage! We lost queen mattress & box spring, wooden headboard & footboard, nightstand, leather blanket/storage chest, and blankets. We were told to file with our insurance company! They would cover nothing!! We asked owner to contact us and email consisted of 4 words: "OurName here's your contract" It s... read more

Todd C. 

on Yelp

4 years ago

Bait and Switch, They let you "book" a unit on there website they call you to notify to come into the office and sign the paperwork. When I arrived they informed me the unit had been rented. even though I talked to her a couple hours prior. The Office informed me that the 7 other people have also booked the unit online. When asked why they did not call or email me around the unit was not available. The office said they were too busy to let people know. Beware if you need a unit that this place is not trustworthy. 

Elle P. 

on Yelp

5 years ago

This has been my absolute worst experience with a storage company! I rented a 10x10 space for @$119 a year and several months ago. Shortly thereafter, they increased the rate without notice. Then, when I saw an ad for the lower rate on the same size unit, they told me that the only way to get that rate was to pay for the current unit, then purchase the other (same size/ outdoor) unit and then move my belongings to the new unit. They wouldn't just apply the advertised rate to my unit (which is the original rate I signed u... read more