iStorage

5.0

Self Storage
Carmel Valley, CA

About this business

Consumer Services Self Storage

Location details

15 Del Fino Pl, Carmel Valley, CA, 93924, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	6:00 a.m. to 10:00 p.m.

5.0166 reviews

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Sarah L.

5 years ago

The Manager Jerry makes this storage the best we've ever been tenants of. Clean facilities, gated, easy access, safe area. Jerry is helpful, courteous and very attentive. Has a convenient coded gate entry. Also like the online bill pay system.

Sarah B.

5 years ago

The Manager Jerry makes this storage the best we've ever been tenants of. Clean facilities, gated, easy access, safe area. Jerry is helpful, courteous and very attentive. Has a convenient coded gate entry. Also like the online bill pay system.

Tom F.

a month ago

Jerry is Gone. Sine then the place raised rents 50% in 2 years and horrible customer "service." This place with Jerry went from Excellent with fair prices and excellent customer service to Horrible. They raised rents 50% in 2 years and changed customer "service" to awful. The onsite person does not solve problems or return phone calls. You have to call the main office in Colorado. Will be looking for another place this summer. Clearly, I do Not recommend it anymore.

Business response:

We apologize for falling short of your expectations, Tom. The concerns you've raised — significant rent increases, difficulty reaching someone on-site, and unreturned phone calls — are important, and we understand how frustrating this experience has been. We also recognize that you once had a positive experience here, and we are sorry that has changed. If you would like to share more details so one of our storage specialists can look into this further, please reach out via email at customerservice@nsastorage.com.