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iStorage
- Self Storage
- Northampton, MA
About this business
Location details
600 Easthampton Rd, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
These people are thieves. Not only do they charge exorbitant fees per month for a climate controlled unit: $249, They add a $50 late fee but tell you the payment is late until its too late. I've stored my belongings there for over a year, but started having problems with my credit card on file when I paid them down by $6000. The card company then lowered my credit limit to the amount left on balance. So, every time IStorage tried to use the card, the charge was declined. This month was something special though. I called on... read more
Business response:
We are concerned to hear about your experience, Deborah. We apologize for the frustration you encountered with the late fee on your climate controlled unit and the difficulty reaching our storage specialists when you needed assistance. We understand how stressful it is to face unexpected charges, especially when you made efforts to confirm your payment status and were unable to reach anyone in time. The situation you described — with your credit card declinations, the timing of the late notice, and then being unable to reso... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.2 star rating with 10 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.