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iStorage
- Self Storage
- White House, TN
About this business
Location details
2979 Union Rd, White House, TN, 37188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The customer service here with this nice lady Leanne is fantastic! Not only is she courteous but she is very knowledgeable of what a customer needs. You can’t find any better service than this!
Business response:
Tramane, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, iStorage
This was an excellent experience. I’ve been to your other location in White House, Tn and felt like I was bothering the clerk. But Leanne was a joy to work with, she did not rush us, and she was very detailed and helpful. All of your storage facilities should have a representative like her.
Business response:
Mike, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. Sincerely, iStorage
Leeann is incredible. So helpful with everything.
Business response:
Lawana, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, iStorage
Always very friendly and helpful
Business response:
Thomas, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. Sincerely, iStorage
Heather was outstanding!!! She is great you guys are lucky to have a employee like that. Customer service was awesome!!! We are moving from out of state and she made us feel good about the area and your location. Thanks Heather 😃 Donna G
Business response:
Thank you Donna for your kind words, they go a long way to shaping what we do at iStorage Self Storage . We look forward to serving you in the future. If you need anything else, please let our team know. Your friends, The iStorage Self Storage Team
I'm happy with the storage unit but my code doesn't work & someone was supposed to take care of that & get back to me. That was Monday & I still haven't been contacted. Its now almost Friday. HELP!
Business response:
Hello Barbara, we are always working to improve our customer experience, and are sorry to see that we fell short. If you could reach out to us directly, we would love to try to make your situation better. Sincerely, iStorage Self Storage
Corporate istorage increases rent regularly, fails to provide good lighting and security cameras, limits access hours, fails to retain employees, wastes money on paint for appearance rather than on properly working doors. I was a loyal, long term, valued customer before istorage purchased the facility. My goal is to leave as soon as possible.
Business response:
Hello Holle. We are sorry to hear that you had a negative experience while renting with us. We value your feedback and are always working to maintain and improve our facilities. We have received your concern, and are working to rectify the situation as quickly as possible. If you have any additional concerns, please reach us at customerservice@nsabrands.com. We appreciate the opportunity to fix the situation and continue to serve you. Sincerely, iStorage
I signed up for a new unit over the weekend on Sunday, Sept 12, 2021. Well, I had questions about the automated process so I called the 800 number and no one answered so I left a message. No one returned my call so I went to the storage unit because it was opened until 2 pm according to the website. Guess what? No one was there. I did not get a code to enter so I called the 800 number back and finally got a person and got a code. The person on the phone was nice but she didn’t know whether I should enter a pound or asterisk ... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.4 star rating with 132 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.