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Kazmo Brain Center
- Counseling & Mental Health
- Frisco, TX
About this business
Location details
4433 Punjab Way, Suite #403, Frisco, TX, 75033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great professional clinic. I had a great experience with them. Strongly recommend this place.
When I called this facility to find out about counseling for my child they were very quick to want financial info, insurance information makes sense but they demanded my credit card information over the phone before even making an appointment.I explained to them that this is exactly how we suspected my Identity was stolen previously and I don't feel comfortable sharing over the phone, their response was ridiculous in telling me my privacy was protected by HIPAA... I explained to her that HIPAA does not protect my credit card... read more
Business response:
I'm truly sorry to hear about your experience when reaching out to our facility for counseling services. Meanwhile, it is our policy to obtain the client's credit card information over the phone or in person to safeguard our physicians' time in the event of a cancellation. However, please rest assured that we take great care in securing your credit card information within a protected software that is accessible only to our employees. We will never charge you without your explicit permission. I also want to acknowledge your p... read more
When I called this facility to find out about counseling for my child they were very quick to want financial info, insurance information makes sense but they demanded my credit card information over the phone before even making an appointment.I explained to them that this is exactly how we suspected my Identity was stolen previously and I don't feel comfortable sharing over the phone, their response was ridiculous in telling me my privacy was protected by HIPAA... I explained to her that HIPAA does not protect my credit card... read more
This was one of the worst experiences I have experienced in medicine. Was called 4 hours before my appointment; while I was at work and was told I didn't have my paperwork filled out. They told me that if I didn't fill it out by the time of my appointment they would not see me so in between my own patients since I'm in medicine I had to physically print out 20 some pages, fill it out, take photos of the filled out paperwork and upload it to their portal. I didn't do it properly because it doesn't allow you to select multiple... read more
Business response:
Hi, ****** I am so sorry to hear that you had a bad experience with us. We are trying our best to provide the best care to our patients, but sadly we didn't meet your expectations. Our staff sent all the paperwork to you a week ago on August 4th. They also contacted you on Friday, August 12th to remind you to fill out paperwork since we can't see any of our clients without signing the consent form, medical history and other necessary documents. Today, they contacted you again to make sure you will fill out the paperwork to ... read more
Very disappointed in the service received. Made appointment and emailed my cancellation as that is the same way they contacted me for verifying the appointment. Received a call stating I would have to pay for the appointment for not cancelling. I explained to them I did but not even given an opportunity to show them I did. Literally received an invoice immediately after we hung up. Did not ask if want to re schedule, sorry to hear, could you forward that to us to verify. Lady was not rude at all but I could tell she was bein... read more
Business response:
We are so sorry to hear you had a negative experience with us. We are doing our best to provide great customer service to our clients. Unfortunately, we have an auto-generated email/text system for appointment reminding, which we do not receive back any messages if you reply to it since it is auto generated, and it is only for the appointment reminding purposes. Our office manager contacted you the same day to inform you we have already waived the late cancelation fee as courtesy since it was a misunderstanding, and tried to... read more
Frequently asked questions about Kazmo Brain Center
How is Kazmo Brain Center rated?
Kazmo Brain Center has a 4.5 star rating with 124 reviews.
When is Kazmo Brain Center open?
Kazmo Brain Center is closed now. It will open at 10:00 a.m.