Landmark Credit Union

Kim Clark 

on Google

a month ago

Its unfortunate I have to give you even 1 star. Every other branch but Germantown has the best customer service. The young man at the drive through today was beyond arrogant. Asked for an ID to make a deposit, I said I've never had to do that at any other branch to give you my money, he claimed it was policy and all of them should. I've had several encounters with others in this location who are the same. It must be a prerequisite at the Germantown branch to be rude, arrogant and condescending. Next time I will give ... read more

Ghatani Rupert 

on Google

5 months ago

I come in after work a 12 hour shift because my bank card was deactivated. I went to the teller she asked me to sit and wait. I patiently waited and I was in a great mood. The receptionist, Katie was obviously having a bad day so she approached me hostile. Told me that I needed my card printed and mailed to me. I informed that I have never needed my card mailed to me. I have always got a card printed at a location. She then proceeded to tell me they do not do that at her location and that I would need to wait for it in the m... read more

Teri T 

on Google

10 months ago

I've come to this location to make my load payments often. And just recently I came to this location to make a payment and a lady named diamond advised me that she couldn't accept change and this policy has been in effect for two months! Which I know is not true because I come here often. I decided to call the corporate office and I spoke with a very helpful guy who name was Mark. He advised me that there was no new policy against accepting change and that my payment would be accepted. I sent my payment back up to diamond wh... read more

Lashawn G 

on Google

a year ago

I called the customer service and was told I could come to the branch and speak with someone. When I got to the branch I was told that I would have to check in with a teller to speak with someone about their products. When I got to the front desk I was discourage from speaking with anyone. Actually the bank manager stated that o could come back another time to learn about their bank products. Forethemore, she proceeded to breach my confidentiality by asking me questions about my "bank loan" with a raise voice while the lin... read more

Kat Krueger 

on Google

a year ago

Someone tried to hack my bank account. It took me over 24 hours to get someone on the phone. Called multiple times, and was hung up on multiple times. Will be looking into other credit unions to move all of my accounts. Update: the reply from Landmark is to call them. This is a joke right! it took over 24 hours to talk to a person last time and the chat is not functional.