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Lapels
- Dry Cleaning
- Kingston, MA
About this business
Lapels Cleaners is your trusted local source for eco-friendly dry cleaning, using the GreenEarth Cleaning process to ensure the safest care for your clothes, the community, and the environment. We provide a complete range of services, including professional alterations and expert care for all your garment needs. Visit us to learn more about our services and experience the Lapels difference today.
Location details
150 Summer Street, Kingston, MA, 02364, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Been using the Kingston, MA Lapels for quite some time and they have become incredibly rough with the clothes. Buttons are constantly being damaged on collars and if you forget to undo a button before sending it in, consider it gone! Today I put my suit on only to notice a snag in the pants and both front buttons melted! Like seriously this is how you treat an expensive suit? And no one notices that hey we melted this guys buttons off his jacket? Still awaiting manager response…
It's the first time I've used the mending service at Lapels. I bought a pair of work pants that were 4 inches too long and wanted them trimmed. I was impressed with the quality of hemming, as it was just as if they bought off the rack. I will definitely use their service again as needed. Very professional.
I sent in my $3,000 wedding gown that came back to me in an all around white and taped up box. When opened, my dress was destroyed with tears, missing a button and the only slight stains remained that I needed cleaned in the first place. I paid $200 to have my dress destroyed, bunched and crinkled up in a box, with zero stain removal. Shown in the first 3 photos are the dress upon opening it from lapels after the 1st visit to be cleaned. I immediately brought the dress back and requested to speak to a manager when I was han... read more
DESTROYED a $3,000 designer gown leaving it like this after I asked them to re-clean, they instead decided to cut the stains off completely. Absolutely terrible management and employees. Paid $200 for this..
Update: The lack of customer service is appalling. It's been 4 weeks and I have yet to make contact with someone from management/customer relations. It seems the only way to get a response is to write a bad review. I've called more than 12 times. I've visited the cleaners in person with hopes of speaking to someone. I was given the owners name and number. I've left several messages and gotten no response. I've filled out complaint forms on the website and still nothing. Even my reviews get an auto response asking me to call... read more
Frequently asked questions about Lapels
How is Lapels rated?
Lapels has a 5 star rating with 165 reviews.
When is Lapels open?
Lapels is closed now. It will open tomorrow at 7:00 a.m.