LifeStance Therapists & Psychiatrists

Just Bocchi 

on Google

a year ago

Worse place I’ve ever gotten therapy at. Woke up one day to see they took 200 dollars from my acc. Multiple phone calls and emails later I was told NUMEROUS different things. From how I’d get a refund, then was told it was used as credit towards my copays, back to refunds, to “I don’t see anything” ect ect. 2 years later and never got my 200 back. Never even got an explanation as to what the 200 dollar charge was! Stay away, they WILL steal your money. I shoulda sued 

Leah Daniels 

on Google

4 years ago

While the clinicians have been good - the entire front office staff is more than difficult. You cannot reach a human. The phone trees are impossible. They make billing mistakes and will not return calls. God forbid ever had an emergency - there is no one to answer the phone. Find a smaller practice if you can - this place is a mess. Update: I reached out to the response from owner within minutes of their post on direct email. 4 days later, still no response. I think that should tell you everything about their level... read more

Lindsay B 

on Google

3 years ago

After previous bad experiences with them I still stuck it out. I was supposed to have an appointment but when I called the day of to confirm I was told the appointment was never internally scheduled. They'd just told me I had the appointment but never actually made it. I was also informed I'd missed an appointment a week prior which I'd never received any correspondence about. I did not mix up the dates because I made the appointment after the supposedly "missed one", and while on the phone this date was never mentioned. In ... read more

Valerie Montalvo 

on Google

2 years ago

I called the office in Jan after my neurologist sent a referral and was told to fill out the intake form online. I did that and didn't hear back for a month, which they left a voicemail. I called the number they left on the voicemail and it was disconnected. Then, I called the number they called from and it was the New York location and they didn't have my information in the system. I was then transferred to the intake department of New York and was told the same thing, upon which I was then transferred to the Indiana intake... read more

Stephanie Witham 

on Google

3 years ago

The clinicians are wonderful and have helped my son tremendously. But trying to get ahold of a real person to schedule appointments is a nightmare. Trying to find the correct number to call in the first place is a complete guessing game now that everything is still telehealth. Then just trying to speak to a person for help is impossible, navigating the phone system to press 1 for this , 2 for that, and so on. You never actually get a real person to talk to. Have to wait days for a call back.