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LifeStance Therapists & Psychiatrists
- Counseling & Mental Health
- Walnut Creek, CA
About this business
Discover expert mental health care at LifeStance in Walnut Creek, California. Choose between convenient online or in-person counseling, therapy, psychiatry and medication management. Our dedicated team of licensed therapists, counselors, psychologists, psychiatrists, and psychiatric nurse practitioners specializes in addressing depression, anxiety, stress, ADHD, trauma, PTSD and grief as well as bipolar disorder, schizophrenia, OCD, eating disorders, addiction, substance abuse and more. We provide individual therapy, couple... read more
Location details
2970 Camino Diablo, Suites 100 & 300, Walnut Creek, CA, 94597, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give it 0 stars I would. Lifestance recently completely changed the check in procedure. It now takes 10 minutes to complete their survey information, which you have to do before every appointment. Then it sometimes gives you the link to join your session and sometimes doesn't. Even though it sends you 10 text and email reminders that you have an appointment. Just no direct method to sign in and start it. Absolutely terrible!
Inconvenient. The digital check in's start harassing you days before your appointment (causing undue pressure resulting in unnecessary stress) I'm supposed to do an in person appointment but every time I call I get placed on hold for so long my call just gets disconnected. The systems they put in place are framed as being easier on the patient while in reality they are reducing human interaction to offset labor costs. Since they don't want to pay enough people to answer their phones I'm thinking it's time to shop for a new p... read more
Really great experience with the staff and the dr's. The staff directed me through everything and made it easy to set up my account.
Amber is the best therapist there is, hands down!! She has an incredible skill set gained from years of experience with patients with trauma, substance abuse, and mental illness of all sorts - and it shows! It was a miracle finding her and that she is now offering individual sessions. Amber is empathetic, non-judgmental, and is truly invested in her patient’s recovery. This shows by her remembering every detail you’ve ever told her, validating experiences, and holding you accountable. I leave my sessions feeling heard, posi... read more
Horrible experience with customer service every single time I call. I have to waste 2 hours of my day every time. Had to wait 10 minutes on hold while they changed my email. Currently been waiting 30 minutes to be transfered to the billing department. Website is extremely finicky, said that I have only $50 in bills but customer service said it's $125 on their end. Also had to reset password to log back in my account because my account "didn't exist" randomly. Representatives sound very uninterested in my problems and are not... read more
Frequently asked questions about LifeStance Therapists & Psychiatrists
How is LifeStance Therapists & Psychiatrists rated?
LifeStance Therapists & Psychiatrists has a 4.8 star rating with 50 reviews.
When is LifeStance Therapists & Psychiatrists open?
LifeStance Therapists & Psychiatrists is open now. It will close at 5:00 p.m.