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LifeStance Therapists & Psychiatrists
- Counseling & Mental Health
- Beverly Hills, CA
About this business
Location details
8730 Wilshire Blvd, Suite 200, Beverly Hills, CA, 90211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My therapist and psychiatrist have been excellent, and your billing staff has always been responsive and helpful whenever I’ve had an issue. That said, the pre-check-in portal has been pretty frustrating. The links often don’t work if I check in too early, and on occasion I’ve even been charged twice. I’ve noticed it seems to work best if I complete the questionnaire about 15 minutes before my appointment.
This is a follow-up on a previous review. This office incorrectly charged me a late fee, which multiple staff members acknowledged was a mistake. Six months later, they're still demanding that I pay. I escalated the issue, was assured at a higher level that it would be resolved, and it still hasn't. They’ve since stopped responding to my follow-ups. Many reviews highlight how kind the staff are, and I agree—they are. But kindness doesn’t excuse sending me a $150 bill for an error they admitted to. At this point, I am afraid... read more
Portal is quirky pre-check only works if I do it right before my appointment, otherwise the link breaks and sometimes I get charged twice. The old system worked better
I had a wonderful experience. James was whom I made contact with and I felt that he genuinely listened to me; expressed concern on plans to help me, and provided the kind of feedback I was looking for. I look forward to he and I meeting again at my next appointment in 2 weeks.
My psychiatrist is great, but the company itself is very disorganized. Their website is poor, the emails they send lack important links and information, and on multiple occasions I missed an appt because it wasn’t showing up in their system, I never got a confirmation email or text, etc. and I would get charged a late fee for this. I had many long conversations with their billing dept about this, and while the people are very kind, nothing was ever resolved for me. Although I like my psychiatrist, this place is a hassle to d... read more
Frequently asked questions about LifeStance Therapists & Psychiatrists
How is LifeStance Therapists & Psychiatrists rated?
LifeStance Therapists & Psychiatrists has a 4 star rating with 40 reviews.
When is LifeStance Therapists & Psychiatrists open?
LifeStance Therapists & Psychiatrists is closed now. It will open on Monday at 8:30 a.m.