LifeStance Therapists & Psychiatrists

Amber R 

on Google

3 months ago

My therapist and psychiatrist have been excellent, and your billing staff has always been responsive and helpful whenever I’ve had an issue. That said, the pre-check-in portal has been pretty frustrating. The links often don’t work if I check in too early, and on occasion I’ve even been charged twice. I’ve noticed it seems to work best if I complete the questionnaire about 15 minutes before my appointment. 

Sammy Nammari 

on Google

8 months ago

This is a follow-up on a previous review. This office incorrectly charged me a late fee, which multiple staff members acknowledged was a mistake. Six months later, they're still demanding that I pay. I escalated the issue, was assured at a higher level that it would be resolved, and it still hasn't. They’ve since stopped responding to my follow-ups. Many reviews highlight how kind the staff are, and I agree—they are. But kindness doesn’t excuse sending me a $150 bill for an error they admitted to. At this point, I am afraid... read more

Erika E 

on Google

5 days ago

I had a great first experience with my provider. Would definitely recommend. 

Jane Ruff 

on Google

3 months ago

Portal is quirky pre-check only works if I do it right before my appointment, otherwise the link breaks and sometimes I get charged twice. The old system worked better 

Justin Gristina 

on Google

7 months ago

I had a wonderful experience. James was whom I made contact with and I felt that he genuinely listened to me; expressed concern on plans to help me, and provided the kind of feedback I was looking for. I look forward to he and I meeting again at my next appointment in 2 weeks.