LifeStance Therapists & Psychiatrists

Angel Sullivan 

on Google

a month ago

Negative review is for office practices, not therapists. 1. Cancellation fees are outrageous: $100 if less than 2 business days. Life doesn't only operate on business days- I was calling Friday to reschedule a Monday appointment. 2. There's hardly ever anyone at front desk, which is unsettling. I do appreciate an online check-in, but a friendly person to greet you is beneficial. 

Corey Jenkins 

on Google

3 months ago

Doctors I saw were fine, but the billing and account management side has been awful. I had to beg them to bill the correct insurance. They seem to have double billed for some testing and no one on their staff will respond to my messages through the portal. I called and was told my account would be reviewed and to expect a response in 2 weeks. it's been a month with nothing. On top of that, the place is expensive. My therapist was charging nearly $300 to my insurance for a 10 minute telehealth appointment. I'm sure th... read more

Traci Nelson 

on Google

2 months ago

KAJESSA is kind, but direct. Just what she should be in her line of work. She is always professional and has a welcome smile when we meet. When she asks questions, she repeats back to confirm we both understand. I enjoy our visits and I feel much better since I’ve started my treatment with her. Many thanks 

Jessica Campbell 

on Google

3 weeks ago

Unfair “business hours” cancellation policy I called Friday to cancel my Monday 8:00 AM appointment due to an emergency, and I was still charged $100. Their policy requires 48 business hours’ notice, meaning weekends don’t count at all. That means for a Monday 8am appointment, I would have to know about an emergency 96 actual hours in advance — which is completely unreasonable and unrealistic. Emergencies don’t happen on a business-hour schedule. I understand having a cancellation policy, but this one feels rigid and unf... read more

Madison Messick 

on Google

2 months ago

I have been looking for some place close by who I could see in person to help with my medication management. I was given an appointment with Kajessa and it was probably the WORST experience I’ve had with a psychiatrist. This was a first appointment to get started and she insinuated that I should leave my very long term boyfriend (cuz he was looking for a job), told me to not be friends with people I work with because that’s “not was she does” and then fighting to not put me on a medication that works great for me all because... read more