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LifeStance Therapists & Psychiatrists
- Counseling & Mental Health
- Celebration, FL
About this business
Location details
1530 Celebration Blvd, Suites 405 & 406, Celebration, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unfair “business hours” cancellation policy I called Friday to cancel my Monday 8:00 AM appointment due to an emergency, and I was still charged $100. Their policy requires 48 business hours’ notice, meaning weekends don’t count at all. That means for a Monday 8am appointment, I would have to know about an emergency 96 actual hours in advance — which is completely unreasonable and unrealistic. Emergencies don’t happen on a business-hour schedule. I understand having a cancellation policy, but this one feels rigid and unf... read more
KAJESSA is kind, but direct. Just what she should be in her line of work. She is always professional and has a welcome smile when we meet. When she asks questions, she repeats back to confirm we both understand. I enjoy our visits and I feel much better since I’ve started my treatment with her. Many thanks
Negative review is for office practices, not therapists. 1. Cancellation fees are outrageous: $100 if less than 2 business days. Life doesn't only operate on business days- I was calling Friday to reschedule a Monday appointment. 2. There's hardly ever anyone at front desk, which is unsettling. I do appreciate an online check-in, but a friendly person to greet you is beneficial.
Doctors I saw were fine, but the billing and account management side has been awful. I had to beg them to bill the correct insurance. They seem to have double billed for some testing and no one on their staff will respond to my messages through the portal. I called and was told my account would be reviewed and to expect a response in 2 weeks. it's been a month with nothing. On top of that, the place is expensive. My therapist was charging nearly $300 to my insurance for a 10 minute telehealth appointment. I'm sure th... read more
Office is a DUMPSTER FIRE. Like everything else healthcare in the United states. Was told address 1 on the phone with person A. Get an email to check in with address 2. Call person B she’s not sure where to go. Checks with person C changes address and hangs up on me. Call again person D she’s the person in charge of the office changes the address AGAIN. Back to what person A said on the phone. No one knows why I got an email with the wrong address because a person doesn’t monitor it. AI does. This confirmed by person A who c... read more
Frequently asked questions about LifeStance Therapists & Psychiatrists
How is LifeStance Therapists & Psychiatrists rated?
LifeStance Therapists & Psychiatrists has a 4.5 star rating with 329 reviews.
When is LifeStance Therapists & Psychiatrists open?
LifeStance Therapists & Psychiatrists is closed now. It will open on Monday at 8:00 a.m.