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LifeStance Therapists & Psychiatrists
- Counseling & Mental Health
- Celebration, FL
About this business
Location details
1530 Celebration Blvd, Suites 405 & 406, Celebration, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The only reason this place gets 2 stars is because my therapist was so kind and I love her. However, the insurance and billing team was a nightmare. I have two insurances that should completely cover the entire cost for each session. You would think they’d bill the primary the full amount then send the remaining balance to the secondary to cover but that wasn’t the case. When I got insurance through my employer, they weren’t billing them anything so no claims would show up. I would call multiple times to get it fixed and aft... read more
I had a very positive first session. From the moment I arrived, I was received with kindness and professionalism, and I felt respected and heard. The therapist took time to clearly explain confidentiality and privacy, which helped create a safe and trusting environment. The session felt thoughtful, attentive, and grounded in care. I appreciate the calm, respectful approach and look forward to continuing this therapeutic process.
Negative review is for office practices, not therapists. 1. Cancellation fees are outrageous: $100 if less than 2 business days. Life doesn't only operate on business days- I was calling Friday to reschedule a Monday appointment. 2. There's hardly ever anyone at front desk, which is unsettling. I do appreciate an online check-in, but a friendly person to greet you is beneficial.
Unfair “business hours” cancellation policy I called Friday to cancel my Monday 8:00 AM appointment due to an emergency, and I was still charged $100. Their policy requires 48 business hours’ notice, meaning weekends don’t count at all. That means for a Monday 8am appointment, I would have to know about an emergency 96 actual hours in advance — which is completely unreasonable and unrealistic. Emergencies don’t happen on a business-hour schedule. I understand having a cancellation policy, but this one feels rigid and unf... read more
My therapist is great . Whoever is supposed to monitor phone calls or messages sucks . When you call the system you are always told to contact them via the portal . Guess what you don’t answer messages in the portal or answer the phones so what’s the point ?
Frequently asked questions about LifeStance Therapists & Psychiatrists
How is LifeStance Therapists & Psychiatrists rated?
LifeStance Therapists & Psychiatrists has a 4.5 star rating with 344 reviews.
When is LifeStance Therapists & Psychiatrists open?
LifeStance Therapists & Psychiatrists is open now. It will close at 5:00 p.m.