Load N Lock Storage

B Mess 

on Google

3 weeks ago

I've been using this place since 2019 and they used to be attentive and understanding. They recently upgraded to a new system and outsourced their customer service so despite a local number, you aren't reaching them directly anymore. Since the new system upgrade to Casting Iron Storage, outsource aside, you are no longer able to do anything with your account other than close your unit or update billing. I cant update my contact info, I can't see my lease or insurance docs, or conveniently see my combo. It affected the pin pa... read more

Chad Adams 

on Google

4 months ago

If I could give no stars I would have. I was a little over a month past due. I called to pay my bill around the end of the second month and found out they had auctioned off all my things. I had everything I ever owned in that storage and they auctioned it for a 300. Dollar bill I owed I even called them and let them know my situation and he said it would be ok. But he kept asking me what was in my storage and I think he saw dollar signs and thats why he did what he did. I called to pay and he said it was all gone and he had ... read more

Christopher 

on Google

a year ago

Very nice inside and secure. Efficient lighting and alarm system from what we could see. Climate controlled and nice flooring. They provide a lock and a welcome bag in the unit. The only downside I would say is a few of the entrances do not have any ramp access I hope that in the future they could redo those. But there are very easy access locations but they could be a little bit farther for you to go depending on where your unit is. I do highly recommend this place. 

Brittney Messmer 

on Google

a year ago

I have been with Load n Lock a few years now and it has been very easy going. When I did miss a payment it was dealt with empathetically. I appreciate how smooth the process was to get my unit in the first place; all done electronically on my schedule. When I needed to upgrade my unit in a pinch, it was dealt with promptly and just as easily. I have an indoor unit, it is clean and there is a soda machine, as well as trolleys to help with loading. I think my unit is reasonably priced and would recommend to family. 

Brandon Kellogg 

on Google

4 years ago

Great storage unit location. Prices are fair, and they don't lock you into contracts, or even require 30 day move out notices. Pro rates prices. Great and friendly customer service, and cares highly about clients. Units are clean and well maintained. Highly recommend.