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Lockaway Storage
- Self Storage
- San Antonio, TX
About this business
Location details
17402 O'Connor Rd, San Antonio, TX, 78247, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
We opened our storage almost 9 years ago. It was $99 a month. It has soared to $168 a month now. We emptied the storage unit today. I put two boxes by the dumpster. They were empty. The dumpster was locked, and I was unable to put them in the dumpster. Silly me, I thought maybe they might take it all into consideration, but evidently Rhonda is having a bad way to go or something. She called me and told me she was going to charge me the $25 waste fee and that did not sit well. And then she got snarky with me and I got snarky ... read more
I've been renting from you now about 2-years , the only problem I have is that you folks raise the rental fee every year, To whom it may concern, Give to your reliable customers give them a couple of months free, Doing just that would be a huge incentive for new customers. Your facility is very clean. the lighting is great. your security is top notch, But the help that receive from Eddie has been outstanding, Eddie has been courteous, willing to help what ever I needed, Eddie is a prime example of a responsible employee that... read more
Business response:
Thank you for providing your feedback, Petrello. We love hearing from our customers – especially when our storage services and customer service can make a positive difference to them. Lockaway Storage - O'Connor works hard to provide value for our customers through competitive pricing and by maintaining a clean, safe, and secure facility with the best customer service in the self storage industry. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more d... read more
So it will be going on one year November 1st and they have already increased the rent twice within a one year span. Watch out because they just keep increasing and increasing the rent. Mine went from $132 to now $165. May wanna find a place that locks in the amount for at least one year. Just my suggestion.
Business response:
Thank you for providing your feedback, Dee G.. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive amenities. We try to offer a wide array of storage options for every budget, please get in touch with us at (210) 599-2015 and we'd be happy to see if a different option may be available to suit your needs. Sincerely, Lockaway Storage - O'Connor
Professional staff. Clean facility. Both climate-controlled and regular units available. Feel comfortable with manager, Eddie C. He's always professional and maintains a strong work ethic.
Awesome and helpful staff. Great customer service and their facility is clean and easy to get to . This has been my best experience with a storage facility! Staff is always willing to help and they have great rates! I recommend them to everyone.
Great storage facility!! They also have a very convenient and FREE moving truck to use.
This place has great rates and WONDERFUL customer service. The manager Eddie Carrasco is an amazing guy and truly cares about the well being of his customers as well as your items in storage. His employees are amazing as well. Everyone has a great attitude. They're great at what they do. Property is SECURE and CLEAN. If possible, do business with these guys!
Great prices. Clean. Very nice manager, Edward will help you pick what you need. Plus you get a free day to use their large truck if you need it. They have drive up and climate controlled storage. Nice and cool in there.
This facility is excellent. Convenient hours, high security, clean and neat and affordable. The staff there were friendly and very helpful. Would use them again and highly recommend them.
Frequently asked questions about Lockaway Storage
How is Lockaway Storage rated?
Lockaway Storage has a 4.7 star rating with 253 reviews.
When is Lockaway Storage open?
Lockaway Storage is closed now. It will open at 9:00 a.m.