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Pool company
50000 Main Road, Southold, NY, 11971, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | Closed | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | 8:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Very knowledgeable management and staff, excellent customer service and communication skills We have been using Long Island Poolcare since 2016 and they have been wonderful to us. I strongly recommend Long Island Poolcare for you, your family and friends.
Genuinely nice people. I called in a jam and needed help. The gentleman that answered the phone helped me with a pool heater part and assisted me getting that part in a warehouse in Riverhead. No charge and what a nice thing to do for someone he didn’t even know.
I scheduled them to clean and fill my hot tub. They haven’t showed up. Each time I call Lisa says they will put me on the schedule that day but it never happens. I’ve even stopped by in person and been reassured that I’m on the schedule but to no avail. Not worth the hassle or runaround for the price.
Unfortunately, our experience with this pool care service was a headache at best. Our pool took nearly a month to be opened property, and when asked to be given simple updates on when new parts would be delivered/installed, we were met with no useful answers, no useful information, and no useful next steps - leaving us in the dark with a pool unable to be used properly. We did receive a full refund but we have gone with another pool care company.
Needed a silicon O ring for my FNS plus pool filter. Charged 74 dollars. Sent in my young son he paid. Looked at receipt next morning . Went back next day as long time customer and asked if it was a mistake. It’s a $40 part at other local pool stores. They said that’s the charge. I said are you sure it’s an O ring. They said yes. They lost a long term customer.
Long Island Pool Care has a 5 star rating with 11 reviews.
Long Island Pool Care is closed now. It will open tomorrow at 8:00 a.m.