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Maid Brigade of Charlotte
- Home Cleaning
- Matthews, NC
About this business
Location details
1014 Industrial Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been using Maid Brigade for many years and have consistently been impressed with the quality, thoroughness, and consistency of their cleaning services. Their customer service is exceptional, always going above and beyond to ensure our satisfaction. We highly recommend them for their outstanding service and reliability ***, Thank you so much for the opportunity to provide you service. We appreciate your thoughtful comments. Your friends at Maid Brigade
We have been using Maid Brigade for many years and have consistently been impressed with the quality, thoroughness, and consistency of their cleaning services. Their customer service is exceptional, always going above and beyond to ensure our satisfaction. We highly recommend them for their outstanding service and reliability
Business response:
***, Thank you so much for the opportunity to provide you service. We appreciate your thoughtful comments. Your friends at Maid Brigade
Maid Brigade started cleaning our home for us shortly after we moved in several years ago. They were always professional and thorough. They were receptive to feedback and adjusting to our personal preferences, which was appreciated. The office staff was always helpful when needed. I can't recommend a cleaning company more than Maid Brigade!
Business response:
Thank you ****! We are happy to assist you and your family, and appreciate your trusting us with the cleaning of your home. Your friends at Maid Brigade
Maid Brigade started cleaning our home for us shortly after we moved in several years ago. They were always professional and thorough. They were receptive to feedback and adjusting to our personal preferences, which was appreciated. The office staff was always helpful when needed. I can't recommend a cleaning company more than Maid Brigade! Thank you ****! We are happy to assist you and your family, and appreciate your trusting us with the cleaning of your home. Your friends at Maid Brigade
I read the earlier reviews and feel the company handled the one star issue appropriately. I have been very pleased with all my dealings with the office staff as well as the cleaning staff. My first interaction with the company was at a fund raiser for breast cancer research. I am so happy I won. My first cleaning was free and my entire bid went to research. The cleaning team is pleasant and do their job well. I have noticed that due to their attention to detail, my dust allergy problems have greatly diminished. I would highl... read more
Business response:
Thank you ****! We are so glad you are pleased with the cleaning service that is provided. We appreciate the opportunity to assist you. It's terrific that your allergies have improved. Thank you again, Your friends at Maid Brigade
We have used Maid Brigade for years and have always been extremely happy with their attention to detail, above-and-beyond customer service by a team of office staff who really care and go the extra mile for their customers, and friendly, hard-working, prompt, and dedicated staff. The best day of the week is when Maid Brigade comes!
Have been a customer for over 5 years now and have always had a great experience. Love my regular team led by ****** but the substitute teams *** had in the past have always been great as well. The office always informs me in advance when ****** isnt available which I appreciate since Im not always home when they are scheduled to arrive. Highly reccommended!
Business response:
*****, Thank you so much for your thoughtful comments. We really appreciate you as a customer. ****** is the best! Thanks again, ****
Have been a customer for over 5 years now and have always had a great experience. Love my regular team led by ****** but the substitute teams *** had in the past have always been great as well. The office always informs me in advance when ****** isnt available which I appreciate since Im not always home when they are scheduled to arrive. Highly reccommended!
Business response:
*****, Thank you so much for your thoughtful comments. We really appreciate you as a customer. ****** is the best! Thanks again, ****
Called around town to get various quotes for a deep cleaning on my home. Out of all the quotes given, Maid Brigade seemed to be the company that would get the most things done and for the fairest price. Several companies would not give a quote over the phone and needed to come see the home first before giving a quote. Maid Brigade did not do this, nobody physically or virtually came in the house to inspect it prior to or during quoting. I was given a dollar amount over the phone, and was told I would be receiving the same qu... read more
Business response:
<p>****************,</p><p>I'm sorry for your dissatisfaction. As we discussed, the cost of the initial cleaning is based on the time spent. Additional time was required. You declined to approve the additional time, and a decision was made to stop where we were. You were not charged for the work that was completed.</p><p></p>
Frequently asked questions about Maid Brigade of Charlotte
How is Maid Brigade of Charlotte rated?
Maid Brigade of Charlotte has a 4.6 star rating with 263 reviews.
When is Maid Brigade of Charlotte open?
Maid Brigade of Charlotte is open now. It will close at 5:00 p.m.