Maple Heights Behavioral Health Hospital

Lenora Fedora 

on Google

2 weeks ago

I recently completed a stay here. The staff are very understanding and do their best to support you with the resources they have. I felt I was able to ask questions and advocate for myself and be heard. The psych docs, general docs, social workers, and techs truly care about their patients (at least, 300 Hall Adults they do). The food was delicious and my gluten free, dairy free diet was accommodated for. Thank you to Chris for being so kind to me during the confusion of admissions, ambulizzle rides, ER, and back to the hosp... read more

Kim Fosnaugh 

on Google

a month ago

Their communication is absolutely despicable. They find one excuse after another for not giving my daughter her meds, then they say that they don't have them and that the only way she can receive them is if family brings them to the techs from home. My daughter never experienced this type of poor service at other facilities. Staff is lost at this facility and they just simply don't staff like they should. They are lazy and ignored my daughter until she threated to get the law involved bout the neglect. They can't even heat t... read more

Jacob Conley 

on Google

a week ago

Besides the cold chill in the air at this facility of behavioral health, all the staff and people were kind and genuinely attentive in the care of their patients. I learned plenty from the group activities and I am now reading a book on shame named to me by one of the counselors called "I Thought It was just Me [but it isn't]" by Brene Brown Ph.D. MSW. What a counselor!!! I never saw shame as a reason for my anxiety thank you so much for this recommendation..she cares! Josiah you were excellent in music therapy thank you for... read more

Rachel Mathis 

on Google

4 months ago

Was interested in getting my teen into the intensive outpatient therapy program. Called and was told to make an appointment with admissions to get it set up to minimize wait time. Came to the appointment and waited for two hours in a completely empty waiting room to never be seen. Front desk worker had no idea what was going on and could not find out any info on anything. First she said they were seeing one ER admission, then the nurses were in a meeting. Could not provide any timeline for when anyone could see us, so we ... read more

amanda stover 

on Google

2 months ago

This place has a lot of improving to do . Staff hung up on me as well as told me they would Only call me back if they felt it was appropriate . My child is in there and I deserve a call to inform me what is going on . It don’t matter if you think it’s appropriate or not I asked for a simple phone call with an update and you could not agree to that . I had to call several times to get a call back. Finally the assistant to the facility called me .