Massage Envy

yolanda mcclure 

on Google

6 months ago

I have been a member here for years. My service providers for massage (Jarrett) and stretches (Travis) are phenomenal. However, some of the reception staff are incompetent. They tell you that they will get back with you about an inquiry and never call you back. Lately it has been very difficult to get an appointment with my preferred servicer, so I have decided to cancel. Being fed up with the front staff's customer service, I walked into the facility to cancel my membership and was told that it would be cancelled. I even... read more

Junette Scott 

on Google

8 months ago

If I could give zero stars, I would. What was meant to be a simple birthday gift for my son turned into a very disappointing experience. This establishment is not ethical in how it pushes memberships. I purchased a facial as a gift, and instead, they signed my son—still a student—up for a membership without an adult present to guide that decision. When I contacted the manager to address this, she was more focused on defending the sales tactic than offering any resolution. I will not be returning and would caution others to ... read more

Annette’s SPACE Wilson 

on Google

a year ago

I am writing to express my disappointment regarding an experience I had during my most recent visit to your location. I was scheduled for a 2:00 PM massage appointment with Karen. Upon walking back with her, I asked for clarification about a comment made by the front desk associate, Elisa (sp), who mentioned, “You should get the best service she can give you since you’re late.” I simply wanted to understand what that meant. Because it shouldn't be no other way for me and I know that I am late, I have had wonderful 30 minut... read more

Donna Howard 

on Google

8 months ago

I schedule my appointment weeks ago. I waited and received a text message and I called to find out my appointment was canceled 1 hour and 30 minutes before my appointment. I still need a late appointment and was told the next available will not be until October or November. I asked for the number to their corporate office and was inform by a young lady only the manager has the number and she is not in. This is the worse customer service and time frame to reschedule I have ever seen. Why do I have to wait so long when they ca... read more

Alan Montague II 

on Google

10 months ago

I purchased a 3-pack massage gift series ($300) at the Waldorf, MD location on June 30, 2025. I was told the recipient could “just walk in” and redeem the package at any Massage Envy location. That turned out to be completely false. The recipient, who understands how Massage Envy works, attempted to schedule on July 2nd. She was told the next available appointment at Waldorf wasn’t until August — even though online availability showed several openings within a few days. It felt like the staff was purposely making it difficu... read more