Massey Services GreenUP Lawn

John Krum 

on Google

8 months ago

Used Massey for a few years. The lawn guy was fantastic! But the irrigation manager and even the general manager ghosted me for the last two weeks and failed to show up to help solve my irrigation problem. My yard has now turned to straw. I fired them today. Would not recommend them unless you want your yard to look like this. Update: Massey's failure to keep their appointments with me resulted in the death of my lawn. It's gone. Once what was the pride of the neighborhood is now the biggest eye sore. I'm embarrassed. Cons... read more

Christoph Powers 

on Google

5 months ago

Repeating the same reality of with other comments. Placed many phone calls that were never returned, last-minute cancelations after reserving time, placed on hold for 20+ minutes when trying to get them to reschedule their missed appointments. It took over 1.5 months for them to still not send out an irrigation technician after they took payment. Still waiting upon my refund. The General Manager for the St. Petersburg office, Joe Albino, is rude, argumentative and condescending. When I tried to cancel after their one visit... read more

Dianne Blauvelt 

on Google

7 months ago

If I could give a zero rating I would. I put in a whole new front lawn and all new bushes last spring. I hired Massey Landscape Monthly Maintenace spraying service and their quarterly Irrigation Services. It is now August and all my newly planted bushes are dead and my grass, which was beautiful until they started spraying it, now looks awful. I canceled both programs. Dealing with them was a nightmare I would not wish on anyone. Placed many phone calls that were never returned. It took over three weeks for them to send out... read more

Lauren S 

on Google

11 months ago

Lawn service is abhorrent, customer service is even worse. We’ve been a Massey customer for about 9 months. Over the last 3-4 months they have let the weeds in our yard get completely out of control and one of our trees is sick. I called them out to take a look and was told we would receive weekly service to banish weeds and get the tree healthy (Melissa was the tech). They came once in that month - the weeds are still out of control, the tree died and we have dead spots in the sod. I see from the yard tags Massey has been ... read more

John Scholz 

on Google

11 months ago

Their various services are performed well and they seem to use the better materials. My big issue is with scheduling and courtesy. The technicians never, ever show up on time, if they show up at all, and are usually about two hours late. They generally don’t call or apologize. Also, they only know what they’re supposed to do about half of the time. There’s a serious disconnect between the field technicians and their office. There’s also a need for training in basic etiquette and social skills for some.