This profile has been claimed by the business owner or representative.
Massey Services GreenUP Lawn Care Service
- Lawn Services
- Winter Haven, FL
About this business
Location details
2105 Dundee Rd, #102, Winter Haven, FL, 33884, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
RecommendedI've used Massey Services for years for my lawn and only had a few issues which were always addressed. In March I took the free irrigation inspection and signed up for the annual contract, which included monthly inspections and parts only for repairs. I paid $190 up front and then $90 a quarter. They replaced two sprinkler heads in April. One did not work so I had to call twice for service. It still didn't work (not popping up or putting out water). I've had one inspection and made two other calls to get the sprinkler fixed.... read more
Business response:
Greetings Darlene Sudbury, we are sorry to hear about your negative experience with our GreenUP Lawn Care Service. We apologize for any inconvenience caused and we take your feedback seriously. We have forward it to the Regional Manager, and someone should be contacting you. Thank you for bringing this to our attention. Have a wonderful weekend.
I’ve had Massey’s services for 15 years. They never do what they are paid to do. We have cameras. They know we have cameras and yet they still do not even go into our back yard to do treatments or anything else that is in our contract. I will be going with another company that will actually take care of my lawn.
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number one priority. Your review has been escalated to the Regional Manager out of our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Frequently asked questions about Massey Services GreenUP Lawn Care Service
How is Massey Services GreenUP Lawn Care Service rated?
Massey Services GreenUP Lawn Care Service has a 4.6 star rating with 59 reviews.
When is Massey Services GreenUP Lawn Care Service open?
Massey Services GreenUP Lawn Care Service is open now. It will close at 8:00 p.m.