McKinney Buick GMC Service

Robert Ludecke 

on Google

a year ago

Started having my pre-owned vehicle (2020 GMC Canyon) serviced by the service department at McKinney GMC They were little a higher price, but made the decision to stay with them and was satisfied with their service. There was a pulsating transmission, which the techs took care of by flushing the transmission fluid that was known for breaking down and causing this issue. No charge as I was under 30k miles and problem resolved (fall of 2022). Had some minor body work done in March and again wanted to use GM certified tech... read more

ashley patterson 

on Google

a year ago

The finance people are adamant about taking the warranty when you purchase the vehicle. Then when you take it in to get the covered services complete they end up not being covered due to technicalities. The service representative should have been upfront and given me an option to wait until the service would be covered under warranty. I’m not sure if they get commissions off of service transactions, but it is terrible customer service not to be upfront with a customer 

Monica Mullins 

on Google

a year ago

Working with the service department has been an absolute nightmare. We paid for their vehicle warranty and took it in to get the transmission serviced. It took many months to get our car in the first time and when it was returned it was still not fixed. They then took many more months to get our vehicle back in to repair the transmission "again" and put us in a rental.GMC had our vehicle for over a month, and unfortunately the problem was never resolved. Mckinney GMC has also never paid the outstanding balance for the rental... read more

Trae Jacobs 

on Google

a year ago

Terrible communication. The only time I had someone reach out or provide any follow-up was when they asked for a survey response.